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What is Pluspoint?

Pluspoint is a comprehensive platform designed to enhance the customer experience and manage the reputation of businesses operating in multiple locations. It offers a variety of tools for managing listings, reviews, customer feedback, and social media interactions, which helps businesses attract, convert, and retain customers effectively. With features like omnichannel messaging, automated review responses, and campaign management, Pluspoint enables companies to boost their online visibility, cultivate customer relationships, and optimize their marketing efforts. This platform is especially beneficial for industries such as automotive, healthcare, real estate, retail, and hospitality, making it an adaptable choice for a range of business requirements. By adopting Pluspoint, organizations can ensure they remain responsive to the changing environment of customer expectations and market trends, thereby positioning themselves for sustained success. Additionally, the platform's robust analytics provide valuable insights, allowing businesses to make informed decisions that enhance their overall performance.

What is Chatmeter?

By analyzing over 1.9 million locations along with billions of customer reviews, social media interactions, and sentiments gathered since 2009, brands and agencies can effectively shape their narrative using Chatmeter's all-encompassing local SEO and business reputation management platform. This integrated software offers a variety of features, such as review management, oversight of listings, local SEO tactics, and other essential tools for managing online reputation, all easily navigable through an intuitive dashboard. With an exceptional customer success team that has achieved a remarkable NPS score of 76, Chatmeter guarantees that you receive top-notch support. A critical component of our customer satisfaction strategy includes a streamlined onboarding process, regular monthly check-ins, and comprehensive quarterly business reviews, which collectively lay the groundwork for success. No matter where your business appears online, we help you consistently connect with your ideal customers. Moreover, Chatmeter's listing management tool safeguards your business listings, allowing you to concentrate on growth while we take care of the finer details. Our unwavering commitment to preserving the integrity of your online presence distinguishes us from competitors in the industry. Furthermore, our proactive approach to reputation management ensures that you remain ahead of industry trends and customer expectations.

Media

Media

Integrations Supported

Axis LMS
Facebook
Google Business Profile
Instagram
Tripadvisor

Integrations Supported

Desktop.com

API Availability

API Availability

Pricing Information

$39/location/month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Pluspoint

Date Founded

2021

Company Location

United States

Company Website

www.pluspoint.io

Company Facts

Organization Name

Chatmeter

Date Founded

2009

Company Location

United States

Company Website

www.chatmeter.com

Categories and Features

Local Marketing

Not specified

Local SEO

Not specified

Reputation Management

Not specified

Review Management

Not specified

Categories and Features

Local Marketing

Feedback Management
Reporting / Analytics
Review Management

Local SEO

Not specified

Review Management

Response Management
Review Monitoring
Review Notification
Social Sharing

Popular Alternatives

Popular Alternatives