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What is Poetic?

Poetic is an innovative AI framework that assimilates information much like other AI systems, while functioning with a precision akin to that of programming. Its primary aim is to transform a wide range of inputs—such as procedures, training materials, audio files, visual process maps, and historical case studies—into highly effective automation workflows. Users can upload standard operating procedures, PDFs, training videos, and other relevant documents, which Poetic meticulously analyzes to create an initial draft for automated workflows. After this initial stage, it refines its outputs by incorporating feedback from experts, continuously enhancing its capabilities under the guidance of the organization’s top talent until it reaches a production-ready standard. For example, when engaged in reviewing a dispute case, Poetic evaluates card freeze and unfreeze events, articulates the findings of the investigation, details the evidence that was considered, and includes recommendations to strengthen its decision-making capabilities. This process may involve extending the review period to capture additional incidents of first-party fraud, which significantly boosts both accuracy and quality in its decision-making. Consequently, Poetic not only streamlines workflows but also adapts and evolves to better serve the unique requirements of the organization over time, ensuring long-term utility and effectiveness. Through this iterative approach, Poetic stands out as a dynamic tool in the realm of automation and process improvement.

What is Edra?

Edra operates as an AI-powered automation platform that thoroughly comprehends a business's real-world operations, converting existing operational data into practical insights for AI agents to leverage. Instead of relying on teams to outline processes via interviews and workshops, Edra examines tickets, logs, and messages to reverse-engineer workflows, creating a well-organized library of actionable knowledge. This seamless discovery method provides teams with a clear perspective of their work patterns across existing systems. Following this, Edra converts that knowledge into straightforward playbooks that delineate the rules for automation, allowing users to review, adjust, and take control of the instructions before deploying AI agents within their accustomed environments. The platform is intentionally structured to avoid opaque automation, guaranteeing that the knowledge and guidelines governing the agents remain transparent and manageable for users. In addition to enhancing operational efficiency, this approach fosters a culture of informed decision-making, enabling organizations to optimize their processes while maintaining oversight of the automation journey.

Media

Media

Integrations Supported

Integrations Supported

Jira
Microsoft Outlook
Salesforce
ServiceNow
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Poetic

Date Founded

2023

Company Location

United States

Company Website

poetic.com/product

Company Facts

Organization Name

Edra

Date Founded

2024

Company Location

United States

Company Website

edra.ai/

Categories and Features

AI Automation

Not specified

AI Tools

Not specified

Categories and Features

AI Automation

Not specified

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