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What is Poetic?

Poetic is an innovative AI framework that assimilates information much like other AI systems, while functioning with a precision akin to that of programming. Its primary aim is to transform a wide range of inputs—such as procedures, training materials, audio files, visual process maps, and historical case studies—into highly effective automation workflows. Users can upload standard operating procedures, PDFs, training videos, and other relevant documents, which Poetic meticulously analyzes to create an initial draft for automated workflows. After this initial stage, it refines its outputs by incorporating feedback from experts, continuously enhancing its capabilities under the guidance of the organization’s top talent until it reaches a production-ready standard. For example, when engaged in reviewing a dispute case, Poetic evaluates card freeze and unfreeze events, articulates the findings of the investigation, details the evidence that was considered, and includes recommendations to strengthen its decision-making capabilities. This process may involve extending the review period to capture additional incidents of first-party fraud, which significantly boosts both accuracy and quality in its decision-making. Consequently, Poetic not only streamlines workflows but also adapts and evolves to better serve the unique requirements of the organization over time, ensuring long-term utility and effectiveness. Through this iterative approach, Poetic stands out as a dynamic tool in the realm of automation and process improvement.

What is Klaus?

Rapidly expanding companies such as Epic Games, Hopin, and Wistia leverage Klaus to enhance agent capabilities and foster more positive customer interactions. ✨ Users of Klaus have experienced: - A remarkable 70% reduction in time spent on quality control - An increase in customer satisfaction (CSAT) exceeding 10% - A doubling in the speed of onboarding new agents ✨ Our fantastic features include: - Automation and scalability for quality assurance - The ability to rate and provide feedback on conversations - Customizable rating categories and scales - Swift onboarding processes for new support representatives - AI-driven identification of meaningful conversations - Automated goal assignments and tracking - Targeted coaching with accuracy - Filtering conversations by complexity, sentiment, CSAT, and more - Agent-specific filters for volume, sentiment, and CSAT With Klaus, you can dive deep into data insights while also gaining a broader perspective through visual representations. As a comprehensive solution, Klaus serves as your go-to resource for training and enhancement, ensuring your teams are equipped for success.

Media

Media

Integrations Supported

Aircall
CallHippo
Dixa
Front
Geckoboard
Gorgias
Help Scout
Helpshift
Intercom
Kayako
Kustomer
LiveAgent
LiveChat
My Country Mobile
Orthogonal
Pandium
Salesforce Agentforce Service
Wix Answers
Zendesk
elevio

Integrations Supported

Aircall
CallHippo
Dixa
Front
Geckoboard
Gorgias
Help Scout
Helpshift
Intercom
Kayako
Kustomer
LiveAgent
LiveChat
My Country Mobile
Orthogonal
Pandium
Salesforce Agentforce Service
Wix Answers
Zendesk
elevio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Poetic

Date Founded

2023

Company Location

United States

Company Website

poetic.com/product

Company Facts

Organization Name

Klaus

Date Founded

2018

Company Location

Estonia / Remote

Company Website

klausapp.com

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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