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Ratings and Reviews 0 Ratings
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What is Pointel DCCM?
Dynamic Call Center Manager (DCCM) enables users to effectively oversee the customer experience, including the management of agent staffing. It offers capabilities such as future date modifications, snapshot and restore options, along with audit functionalities, allowing businesses to concentrate on fulfilling Service Level Agreements (SLAs) while enhancing the overall customer experience.
Typically, CTI engineers are tasked with the deployment and management of contact center infrastructures. When confronted with sudden and unpredictable changes, contact center operators often escalate issues through established protocols, which can lead to extended response times, increased expenses, and dissatisfied customers.
Contact center operations frequently encounter various dynamic challenges, including unexpected surges in inbound calls, sudden closures, and other unforeseen circumstances. Pointel’s DCCM equips contact center operations teams with the tools necessary to swiftly and effectively address these challenges, ensuring a more resilient and responsive operation. By optimizing procedures and leveraging advanced features, DCCM ultimately contributes to improved customer satisfaction and operational efficiency.
What is Oki-Toki?
Oki-Toki Cloud Contact Center serves as a comprehensive solution tailored for contact centers across various sizes and sectors, ensuring they remain competitive as top-tier leaders. This platform boasts a Low-Code feature that enables rapid deployment of inbound, blended, or outbound projects, facilitating swift operational adjustments. Users can efficiently share agents among different teams, projects, and even companies, enhancing flexibility. It supports the integration of Toll-Free, Local, and Non-Geographic SIP Numbers, ensuring versatile communication options. The system also addresses missed calls through an effective Callback mode, which improves customer engagement. To boost employee performance, it incorporates an automatic motivation system that calculates bonuses and penalties, fostering a competitive environment. Additionally, automated KPI Tracking is integrated with Speech Analytics and Evaluation Sheets, providing insightful performance metrics. Dynamic scripts assist in standardizing responses while automating conversation triggers, enhancing the quality of customer interactions. Through performance analysis, the system evaluates each agent, team, and the overall Contact Center, ensuring continuous improvement. Moreover, the platform offers the flexibility to incorporate additional features such as chats, web-based messaging (WFM), CRM systems, dialers, and voice broadcasts, making it a robust choice for any contact center looking to optimize their operations. As a result, Oki-Toki not only streamlines communication processes but also enhances overall efficiency and effectiveness.
Integrations Supported
monday sales CRM
Asterix
Bitrix24
Discord
Dropbox
Drupal
Facebook
Facebook Groups
Facebook Messenger
FreeSWITCH
Integrations Supported
monday sales CRM
Asterix
Bitrix24
Discord
Dropbox
Drupal
Facebook
Facebook Groups
Facebook Messenger
FreeSWITCH
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$30/user/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pointel
Date Founded
1999
Company Location
United States
Company Website
www.pointel.com
Company Facts
Organization Name
Oki-Toki
Date Founded
2015
Company Location
United Kingdom
Company Website
www.oki-toki.cloud/
Categories and Features
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
