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What is Pointel Genesys Configuration Management Solution?

Pointel's Configuration Management Solution is a web-based application that provides comprehensive oversight of your Genesys system. It promptly identifies any modifications within your Genesys configuration landscape. Additionally, it offers functionalities for auditing, importing/exporting data, and snapshotting/restoring, coupled with alert notifications. Pointel CMS systematically records all alterations in your contact center and presents this data visually, enabling users to swiftly grasp any adjustments made to their Genesys Configuration Management Environment. Recognizing what modifications have occurred and the individuals responsible is crucial for effective management. Audit reports generated by CMS provide in-depth details, including the username of the individual who executed the change, the timestamp of the alteration, alongside both the new and old values. Furthermore, it allows for the restoration of specific parameter or KVP level changes, or even the complete application to a previous state, ensuring flexibility and control over your configurations. This capability is essential for maintaining the integrity and functionality of your system.

What is CA Librarian?

The Change Control Facility (CCF) offers automated functionalities and procedures that effectively oversee library modifications. It employs sophisticated, self-reorganizing, and highly compressed file formats to optimize online storage use, supporting both parallel and concurrent development workflows. CA Librarian further enhances change management by enabling the administration of software components across multiple mainframe systems. Additionally, the platform includes a collection of service tools intended to simplify application management duties. This comprehensive change management system features a wide array of capabilities such as reporting, performance tracking, security protocols, archiving, and recovery options, all designed to manage applications while ensuring meticulous oversight and control of source code development. The methodology of change control incorporates essential aspects like reporting, performance monitoring, security measures, and the processes of archiving and recovery. Furthermore, an audit trail that captures change activities allows for efficient tracking and reporting of modifications, offering crucial insights into the development workflow. The integration of these features not only streamlines software change management but also significantly boosts overall operational efficiency, ultimately contributing to a more organized development environment.

Media

Media

Integrations Supported

Genesys Cloud CX
Pointel DCCM

Integrations Supported

Genesys Cloud CX
Pointel DCCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com/solutions/cms/

Company Facts

Organization Name

Broadcom

Date Founded

1991

Company Location

United States

Company Website

www.broadcom.com/products/mainframe/application-development/librarian

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

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