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What is Polarity?

Polarity acts as a versatile interface that scans a multitude of sources in real-time, thereby improving the efficiency of analysis by augmenting various tools and workflows. By enabling users to input and enhance information, it ensures that teams and organizations stay coordinated while significantly reducing the likelihood of duplicated efforts. Whenever a user adds an annotation to any data point, their teammates are able to see that note upon their next access of the same information. This functionality empowers users to perform a single search and uncover all relevant knowledge their organization possesses about a specific data point, integrating both internal insights and external perspectives. Tasks that once demanded juggling multiple tabs and extensive time can now be executed in just one tab within two seconds, allowing users to focus on completing their assignments rather than searching for context. Furthermore, Polarity can connect to over 200 tools within a user's ecosystem, as well as to external open-source applications, enhancing its versatility. Its customizable integration framework enables anyone to rapidly develop a tailored connection to gain access to any dataset they need. Consequently, Polarity not only optimizes workflows but also promotes collaboration among teams, rendering the sharing of information both smooth and effective. In essence, it transforms the way teams interact with data, ensuring that knowledge is not just accessible but also actionable.

What is Polar Help Desk?

Polar Help Desk 5 empowers organizations to effectively oversee and deliver support services to employees and customers through a unified web-based help desk platform. Each incident template is equipped with default values, making it possible to create various templates for different teams and accounts, thus allowing for specific customization according to unique needs. This adaptability guarantees that individual teams can utilize incident templates designed specifically for their requirements. Furthermore, users can set up commonly used values to expedite manual incident submissions. It’s also feasible to assign a new incident to a specific team or user and to define relevant service levels, with any chosen value being pre-established. The system allows for an unlimited number of incident templates to be configured, thereby significantly increasing its adaptability to the support framework of your organization. Such a thorough approach not only enhances the incident management workflow but also ensures that the delivery of support services remains both efficient and impactful, ultimately leading to improved user satisfaction. By integrating these features, organizations can better respond to the diverse needs of their support ecosystem.

Media

Media

Integrations Supported

BinaryEdge
Cofense Intelligence
Elasticsearch
Flashpoint
Fortress
FullContact
Gigamon
GitHub
Hybrid Analysis
IBM X-Force
MaxMind
MxToolbox
MySQL
Phantom
Pipl
Qualys Container Security
RiskIQ
Sophos Cloud Native Security
Swimlane
ThreatStream

Integrations Supported

BinaryEdge
Cofense Intelligence
Elasticsearch
Flashpoint
Fortress
FullContact
Gigamon
GitHub
Hybrid Analysis
IBM X-Force
MaxMind
MxToolbox
MySQL
Phantom
Pipl
Qualys Container Security
RiskIQ
Sophos Cloud Native Security
Swimlane
ThreatStream

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Polarity

Date Founded

2014

Company Location

United States

Company Website

polarity.io/platform/

Company Facts

Organization Name

Polar Software

Company Location

Croatia

Company Website

www.polarsoftware.com

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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