Polinode vs. Delighted

Polinode helps enterprises see how work actually flows through their organization. Since 2014, we've been the category-defining platform for Organizational Network Analysis (ONA) — and today we deliver it with the most advanced AI capabilities on the market. Most ONA tools force a choice: either run surveys to capture how employees experience collaboration, or pull metadata from communication tools to measure it passively. Polinode is the only platform that does both natively, in one place. On the survey side, six flexible question types and advanced piping logic let you design rigorous studies that capture advice networks, mentorship, decision-making influence, or any custom relationship type you care about. On the passive side, plug-and-play integrations with Microsoft 365, Google Workspace, Microsoft Teams, and Slack stream communication data into Polinode automatically — no engineering required, no survey fatigue. Once your data is in, Polinode handles networks of 50,000 nodes and 250,000 edges with fluid interactive graphs, configurable layouts, and over 30 network metrics built in: centrality, betweenness, brokerage, community detection, and more. No coding, no R, no Python required. The AI Networks Chat is where things get interesting. Ask a question in plain English — "who are the bridges between Engineering and Sales?" or "find isolates at risk of disengagement" — and our agentic AI runs the metrics, traces the paths, and explains what it found. Typical applications include surfacing hidden influencers, accelerating change management and post-merger integration, improving onboarding speed, redesigning teams, spotting burnout risk, and measuring inclusion in real terms. SOC 2 certified, AES-256 encrypted, MFA-protected, GDPR-compliant, fully browser-based, and white-labelable. Used by Fortune 500s, top consultancies, leading universities, and global non-profits.

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.