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What is Porchlight?

Porchlight is a cloud-based solution specifically designed to address the booking and management requirements of independent pubs, restaurants, and cafés. It features an AI phone assistant named Thomas that adeptly handles incoming calls and organizes reservations by assessing real-time availability, while also passing on any requests it cannot manage to the staff for further attention. All reservation sources, such as phone calls, websites, and Google, are integrated into a unified venue diary that includes a detailed floor plan. Furthermore, the staff application includes a variety of tools such as rota management, clock-in features, payroll tracking, tips oversight, and food safety inspections, offering a comprehensive platform for venues to manage both bookings and daily staff activities. This service is particularly aimed at supporting independent hospitality businesses in the UK, ensuring they can efficiently handle reservations during busy service times as well as when they are closed. By utilizing Porchlight, venues have the opportunity to streamline their operations and significantly improve customer service experiences. Overall, Porchlight helps establishments adapt to the dynamic nature of the hospitality industry.

What is Hostie?

Hostie is a cutting-edge platform that utilizes artificial intelligence to improve communication between restaurants and their guests, acting as a virtual concierge that handles every call, text, and message in the distinctive tone of the venue. This innovative solution reduces the likelihood of missed reservations, boosts potential income, and enhances operational efficiency by automatically managing incoming communications, such as phone calls, texts, and emails, through human-like conversational AI. Furthermore, it provides real-time insights into customer interactions and retains transcripts, all while safeguarding guest history and data under the restaurant's management to guarantee a uniform service experience. Hostie integrates effortlessly with prominent reservation systems and POS platforms, streamlining the handling of reservations, adjustments, event inquiries, and cross-channel messaging, in addition to supporting multilingual communication in over 20 languages to cater to a varied clientele without language barriers. Crafted by professionals with experience in the restaurant sector, Hostie not only frees staff from mundane communication tasks but also focuses on delivering a seamless and enjoyable guest experience, ultimately driving greater customer satisfaction and loyalty. As the hospitality industry continues to evolve, solutions like Hostie play a crucial role in ensuring that establishments effectively meet the needs of their patrons in an increasingly competitive market.

Media

Media

Integrations Supported

Google Business Profile

Integrations Supported

Google Maps
Instagram
Olo
OpenTable
Perfect Venue
Resy OS
SevenRooms
Square POS
Tock
Yelp

API Availability

API Availability

Pricing Information

£249/venue/month
£249 per venue per month, VAT included, no card fees. One-off setup £149 including a tablet (£49 if you use your own). 14-day free trial.
Free Trial Offered?

Pricing Information

$199 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Porchlight Hospitality

Date Founded

2026

Company Location

United Kingdom

Company Website

porchlightpro.com

Company Facts

Organization Name

Hostie

Date Founded

2024

Company Location

United States

Company Website

hostie.ai/

Categories and Features

Restaurant Reservations

Capacity Monitoring
Custom Reservation Inventory
Facebook Reservations
Guest Data
Guest Notifications
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization

Categories and Features

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