Kustomer Reviews & Ratings

Kustomer

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Alternatives to Consider

  • Titan Reviews & Ratings
    4.9 out of 5 stars 378 Ratings
    Company Website for Titan
  • Canopy Reviews & Ratings
    4.6 out of 5 stars 1,172 Ratings
    Company Website for Canopy
  • Centrex Software Reviews & Ratings
    4.8 out of 5 stars 18 Ratings
    Company Website for Centrex Software
  • Birdeye Reviews & Ratings
    4.7 out of 5 stars 5,194 Ratings
    Company Website for Birdeye
  • Buildxact Reviews & Ratings
    4.5 out of 5 stars 264 Ratings
    Company Website for Buildxact
  • Construction Daily Reports Reviews & Ratings
    4.3 out of 5 stars 22 Ratings
    Company Website for Construction Daily Reports
  • Runn Reviews & Ratings
    4.8 out of 5 stars 37 Ratings
    Company Website for Runn
  • Sogolytics Reviews & Ratings
    4.7 out of 5 stars 869 Ratings
    Company Website for Sogolytics
  • Zoho Projects Reviews & Ratings
    4.4 out of 5 stars 1,901 Ratings
    Company Website for Zoho Projects
  • P3Source Reviews & Ratings
    4.9 out of 5 stars 16 Ratings
    Company Website for P3Source

What is PortalCX?

Content customers are those who are kept well-informed. PortalCX serves as an all-in-one experience platform that allows for a personalized portal where you can keep track of project developments and streamline communication to promote customer satisfaction. With the use of PortalCX, both you and your clients benefit from immediate access to project updates via an intuitive app that functions as a central communication hub for interactions, referrals, and promotional initiatives. The user-friendly interface of our application showcases your progress and automates customer service tasks, enabling both parties to effectively oversee work while the built-in two-way communication and email capabilities guarantee seamless coordination. The most appealing feature? Everything operates from a singular platform. Poor communication can elevate stress levels and lead to more cancellations. By providing real-time updates through PortalCX, you can enhance customer trust, achieving a notable 20% decrease in churn and support costs. Furthermore, PortalCX diligently keeps clients updated on project milestones and actively prompts them to share reviews and referrals, thereby bolstering your business’s reputation and strengthening customer engagement. This holistic approach not only fosters transparency but also cultivates a loyal customer base.

What is Kustomer?

Kustomer serves as a comprehensive platform for customer service, empowering brands to deliver outstanding experiences in a landscape that prioritizes customer satisfaction. It consolidates all customer data onto a unified timeline, enabling requests to be received from various sources while maintaining a single discussion thread. The platform's customizable interface facilitates the automation of repetitive tasks, simplifying the customer service process. By providing a complete view of customer interactions, Kustomer enhances the speed and relevance of conversations, reducing the need for redundant inquiries. Agents can seamlessly incorporate customer actions and purchase history from all relevant systems directly into the Kustomer timeline, ensuring that they engage in informed, actionable discussions without the hassle of toggling between different screens. Furthermore, both customers and agents can effortlessly transition between communication channels throughout their exchanges, truly embracing the concept of omnichannel interaction. This capability ensures that agents maintain the necessary context to effectively advance discussions, whether they are utilizing email, chat, voice calls, or social media platforms like Facebook Messenger. Ultimately, Kustomer transforms the customer service experience by making it more streamlined and responsive to the needs of both agents and customers.

Media

Media

Integrations Supported

Gmail
HubSpot CRM
Google Sheets
JobNimbus
Quickbase
Trello

Integrations Supported

Gmail
HubSpot CRM
BI Book
Campaign Monitor
Chief
Emotive
Enterpret
Fini
Jira Work Management
Kindo
LaunchBrightly
Regal
Segment
Truto
Y42

API Availability

API Availability

Pricing Information

$79 per month
Free Trial Offered?

Pricing Information

$99.00 per month per user

Supported Platforms

Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PortalCX, Inc.

Date Founded

2021

Company Location

United States

Company Website

www.portalcx.com

Company Facts

Organization Name

Kustomer

Date Founded

2015

Company Location

United States

Company Website

www.kustomer.com

Categories and Features

Customer Experience

Not specified

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Action Management
Analytics
Customer Segmentation
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Self-Service

Not specified

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Popular Alternatives

Relay Reviews & Ratings

Relay

Relay Network

Popular Alternatives

Zendesk Reviews & Ratings

Zendesk

4.3 out of 5 stars
Sitefotos Reviews & Ratings

Sitefotos

Pahobee
LiveAgent Reviews & Ratings

LiveAgent

Quality Unit
4.8 out of 5 stars
Freshchat Reviews & Ratings

Freshchat

Freshworks
4.2 out of 5 stars
Taskory Reviews & Ratings

Taskory

Taskory AI
Freshdesk Reviews & Ratings

Freshdesk

Freshworks
4.6 out of 5 stars