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features
design
support

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What is Pragma?

Pragma serves as an exceptionally powerful backend game engine designed specifically for live-service gaming, featuring a robust online infrastructure. It simplifies cross-platform account management, allowing players to easily connect and interact with others across diverse gaming platforms. By promoting social engagement, the engine includes functionalities like friend systems, guilds, and in-game events that enhance the overall gaming experience. In the realm of multiplayer functionality, Pragma efficiently handles party systems, matchmaking, and server distribution to guarantee seamless gameplay. Moreover, it provides sophisticated player data management, encompassing the tracking of inventories, progression systems, and battle passes, along with tools for adjusting in-game content, shops, and meta-game features. The engine also boasts built-in capabilities for live operations, monetization, telemetry, and extensive customization, empowering developers with essential resources to craft scalable and captivating online experiences. Due to its flexible nature, Pragma is an essential resource for developers who aspire to create immersive and engaging live-service games that keep players coming back for more. In today’s competitive gaming landscape, having such a versatile engine can significantly enhance a game's success and longevity.

What is Cevro?

Cevro is a leading AI-driven customer support platform tailored for the fast-paced iGaming industry, providing intelligent automation that delivers personalized, VIP-level player support 24/7. The platform’s AI understands the nuances of gaming terminology, player behavior, and complex queries, enabling instant responses to 95% of player questions while seamlessly escalating more complicated issues to human agents. Supporting over 100 languages, Cevro ensures global reach and localized experiences for diverse player bases. Its compliance-ready framework incorporates responsible gaming protocols and regulatory monitoring, reducing risk for operators. The solution integrates easily with existing gaming ecosystems through flexible APIs and connectors for popular platforms such as Playtech, NetEnt, and IGT. Cevro automates support ticket volume by 80%, driving down costs and improving operational efficiency. Marketing automation capabilities further personalize player engagement with AI-driven campaigns. Leading operators have achieved rapid payback within six months and report an average 300% return on investment in the first year. The platform’s easy setup and configurable workflows empower teams to scale support effortlessly without increasing headcount. With trusted support from major iGaming brands worldwide, Cevro revolutionizes customer service by blending advanced AI with industry-specific expertise.

Media

Media

No images available

Integrations Supported

Amazon Web Services (AWS)
Auth0
Discord
GitHub
Google
Google Cloud Platform
Google Workspace
Microsoft Azure
Okta
Twitch
Unity
Unreal Engine

Integrations Supported

Amazon Web Services (AWS)
Auth0
Discord
GitHub
Google
Google Cloud Platform
Google Workspace
Microsoft Azure
Okta
Twitch
Unity
Unreal Engine

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pragma

Date Founded

2020

Company Location

United States

Company Website

pragma.gg/

Company Facts

Organization Name

Cevro

Date Founded

2025

Company Location

United Arab Emirates

Company Website

cevro.ai

Categories and Features

Game Development

2D
3D
Analytics
Animation
Asset Management
Drag & Drop
IT Asset Management
Network Management
Physics
Player Management
Prototyping
Virtual Reality
eCommerce

Categories and Features

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