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What is Press'nXPress?

Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.

What is Echoes?

Explore an incredibly intuitive analytics platform that enhances collaboration among team members to facilitate impactful actions. This platform presents a cohesive method for all employees to effortlessly tap into your organization’s Voice of the Customer. By gathering all relevant data in one spot, it ensures that the needs and preferences of your customers are prioritized. With a visually appealing interface, it strikes the perfect balance between usability and detail. Echoes emerges as a true self-service tool, democratizing data-driven decision-making for all users. Its easy-to-navigate design encourages a culture of involvement and understanding throughout the organization, ultimately leading to better outcomes. As such, it empowers businesses to respond effectively to customer insights and adapt strategies accordingly.

Media

Media

Integrations Supported

Qualtrics XM Platform
Zapier

Integrations Supported

Qualtrics XM Platform
Amazon Web Services (AWS)
Confirmit
Gainsight
GetFeedback
Intercom
PagerTree
Pendo
Salesforce
Slack
SurveyMonkey
Zendesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Press'nXPress

Date Founded

2018

Company Location

Canada

Company Website

pressnxpress.com

Company Facts

Organization Name

Echoes

Company Website

echoes.io

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Library
Site Intercept Survey

Categories and Features

Customer Feedback

Not specified

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