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What is Prime Host Partners?

Prime Host Partners provides a cloud-based property management and channel management solution tailored for independent hotels, resorts, hostels, guesthouses, villas, and other lodging types. The platform includes a comprehensive calendar that facilitates management of room rates, availability, bookings, and walk-ins, while also integrating smoothly with online travel agencies and offering a direct booking engine. Its ability to process updates from connected channels helps in auditing reservations and supports teams in identifying inconsistencies in booking prices and commissions. Staff can efficiently manage modifications across multiple rooms and dates, monitor reservations, and leverage role-specific permissions to enhance operational efficiency. Optional features are also available, including pricing insights based on booking history and AI-assisted replies to guest feedback. The pricing model is based on the total number of rooms within a property, ensuring there are no percentage fees applied to bookings. Additionally, this browser-based solution can be accessed via a progressive web app on mobile devices, providing users with flexibility and convenience. Overall, Prime Host Partners empowers accommodation providers with vital tools to optimize management practices and elevate the guest experience, ultimately leading to better operational outcomes.

What is Cendyn Call Center?

Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services. Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation. It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele. This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses. Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.

Media

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Media

No images available

Integrations Supported

Agoda
Airbnb
Booking.com
Expedia
Hostelworld
Trip.com

Integrations Supported

API Availability

API Availability

Pricing Information

$59/property/mo + $1.50/room
Annual plan: $59 per month for 1 room or unit, $65 for 5, and $80 for 15. Monthly-billed plan: $70.80 for 1 unit, $78 for 5, and $96 for 15. Pricing is based on each property's unit count. Prices are shown in USD for reference; checkout is billed in Thai baht. No setup fee or booking commission.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Prime Host Partners

Date Founded

2026

Company Location

Thailand

Company Website

primehostpartners.com/en

Company Facts

Organization Name

Cendyn

Date Founded

1996

Company Location

United States

Company Website

go.cendyn.com/cendyn/sourceforge/call-center

Categories and Features

Categories and Features

Call Center

Not specified

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