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Ratings and Reviews 0 Ratings
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What is Privdr?
For a brand to achieve success, it is crucial to uphold the utmost quality in the products and services offered to customers, alongside delivering effective customer support. Engaging customers via Telco services provides a significant chance to cultivate loyalty, increase revenue, and improve overall profitability. The Prvidr platform delivers all-encompassing TELCO-as-a-service solutions that empower clients to efficiently oversee their businesses, addressing a variety of functions that include purchasing, order management, payment processing, and managing the entire customer lifecycle within the "order-to-cash" framework. Furthermore, the platform has successfully integrated networks, ensuring smooth operations across both the Optus post-paid and pre-paid fixed line and mobile network systems, which significantly enhances service delivery. With these robust capabilities, businesses can not only streamline their operations but also elevate the overall customer experience, positioning themselves for long-term success in a competitive market. This emphasis on quality and efficiency ultimately leads to sustained growth and customer satisfaction.
What is Csmart Telco CRM?
Csmart Telco CRM is a dynamic, cloud-hosted platform tailored for telecom providers—including MNOs, MVNOs, MVNEs, FTTx, and businesses focused on connectivity—to enhance the full spectrum of the customer experience. This innovative solution centralizes customer data throughout the lead-to-bill cycle, streamlines various processes such as sales, configuration, pricing, quoting, orders, and notifications, and employs artificial intelligence to optimize ticketing and task assignment, resulting in faster resolution of customer issues.
Key features encompass:
- An extensive product catalog that facilitates customizable bundling options
- In-depth monitoring of accounts, orders, and customer lifecycles
- Customized workflows paired with up-to-the-minute reporting functionalities
- Automated case assignments and streamlined approval workflows
- Communication channels for timely notifications across multiple platforms
- Effective strategies aimed at reducing churn and fostering customer loyalty
By complying with TM Forum ODA standards and leveraging Open APIs, Csmart Telco CRM not only boosts sales performance but also shortens the time required to bring services to market, enhances customer satisfaction, and fortifies customer loyalty, all while maintaining secure, role-specific access for users. This holistic strategy positions it as an essential resource for telecom operators seeking to improve service delivery and deepen customer engagement, ultimately driving business growth and operational efficiency.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Privdr
Company Website
prvidr.com
Company Facts
Organization Name
Covalense Digital Solutions
Date Founded
2006
Company Location
India
Company Website
covalensedigital.com
Categories and Features
Business Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
