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What is ProCTI?

Connect your Skype for Business (formerly known as Lync) or TAPI-compatible PBX with Dynamics CRM/Dynamics 365 and Dynamics NAV to effectively log information on all incoming and outgoing calls. You have the flexibility to choose what information is visible for each call in ProCTI. With a simple click, you can access vital details such as contact information, service cases, email addresses, and current contracts! You are also able to create leads, contacts, tasks, notes, emails, and activities related to the caller. Moreover, you can initiate or redirect calls, manage your upcoming appointments, and search for leads, contacts, and companies, all within the ProCTI platform. The intuitive management system allows different levels of access to your data based on user roles, ensuring security and efficiency. The standard ProCTI version is designed to work with multiple Microsoft Dynamics iterations, Uniconta, and Computer Telephony Integration (CTI). Capitalize on the extensive features offered, which include displaying contact details, company names, notes, activities, service cases, email addresses, credit limits, and active contracts, among others. This integration significantly boosts productivity and optimizes communication processes within your organization, ultimately fostering a more connected workplace. Embrace the possibilities that come with such a robust integration to enhance your team's performance.

What is Calliyo?

Calliyo is a comprehensive SIM-based call management CRM designed to empower micro, small, and medium enterprises in managing telecalling with greater efficiency and effectiveness. Unlike traditional VoIP or cloud telephony solutions, Calliyo leverages mobile SIM technology, ensuring superior call reliability, cost savings, and accessibility for teams that work on the move or in areas with limited internet connectivity. The platform automatically records every incoming and outgoing call, capturing essential metadata such as call duration, contact names, and conversation summaries, eliminating the need for manual data entry. It features AI-powered caller identity, which automatically syncs contacts from a centralized database, and intelligent follow-up reminders that alert users to the best times to reach prospects. Calliyo integrates seamlessly with other business software, enhancing automation and simplifying sales workflows. Managers can monitor team productivity and campaign effectiveness through detailed call analytics and trend tracking, facilitating data-driven decision-making. The CRM securely manages business and personal contacts separately, ensuring user privacy and organization. Designed for SMEs and call centers, Calliyo addresses the unique challenges of outbound sales by making call management straightforward and actionable. With an intuitive interface and budget-friendly plans, it helps businesses increase connect rates and accelerate deal closures. Overall, Calliyo provides a powerful yet simple solution to maximize telecalling success while keeping data secure and workflows smooth.

Media

Media

No images available

Integrations Supported

Microsoft Dynamics 365

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars

Company Facts

Organization Name

Provaria

Company Location

Austria

Company Website

www.proaddon.com/en/addons/procti/

Company Facts

Organization Name

Calliyo

Date Founded

2023

Company Location

India

Company Website

calliyo.com

Categories and Features

Integration

Not specified

Categories and Features

CRM

Not specified

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