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What is ProCTI?

Connect your Skype for Business (formerly known as Lync) or TAPI-compatible PBX with Dynamics CRM/Dynamics 365 and Dynamics NAV to effectively log information on all incoming and outgoing calls. You have the flexibility to choose what information is visible for each call in ProCTI. With a simple click, you can access vital details such as contact information, service cases, email addresses, and current contracts! You are also able to create leads, contacts, tasks, notes, emails, and activities related to the caller. Moreover, you can initiate or redirect calls, manage your upcoming appointments, and search for leads, contacts, and companies, all within the ProCTI platform. The intuitive management system allows different levels of access to your data based on user roles, ensuring security and efficiency. The standard ProCTI version is designed to work with multiple Microsoft Dynamics iterations, Uniconta, and Computer Telephony Integration (CTI). Capitalize on the extensive features offered, which include displaying contact details, company names, notes, activities, service cases, email addresses, credit limits, and active contracts, among others. This integration significantly boosts productivity and optimizes communication processes within your organization, ultimately fostering a more connected workplace. Embrace the possibilities that come with such a robust integration to enhance your team's performance.

What is Duet360 OneOffice?

Duet360 OneOffice, developed by Endowance Solutions, serves as an integration platform that seamlessly connects Salesforce with various ERP systems, including Infor, Epicor, Sage, Microsoft Dynamics, NetSuite, SAP, and IFS. This cutting-edge solution enables organizations to unify data from multiple ERPs within a single Salesforce environment, addressing complex requirements such as multi-company accounting and customized management of Ship-To accounts. By optimizing both front-end and back-end processes, Duet360 OneOffice facilitates rapid deployment—often within a four-week period—allowing companies to make informed, data-driven decisions while effectively responding to customer demands. As a managed cloud service, it alleviates integration difficulties, enhances performance and reliability, and minimizes the need for extensive IT resources, ensuring that businesses can dedicate their efforts to core activities without being sidetracked by technical issues. This all-encompassing strategy not only boosts operational efficiency but also equips organizations to swiftly adjust to evolving market trends, ultimately fostering sustained growth and innovation. Moreover, the platform's user-friendly interface and robust support further enhance its appeal, making it an invaluable tool for organizations aiming to streamline their operations.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Epicor Prophet 21
NetSuite
SAP ERP
Sage Intacct
Salesforce

Integrations Supported

Microsoft Dynamics 365
Epicor Prophet 21
NetSuite
SAP ERP
Sage Intacct
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Provaria

Company Location

Austria

Company Website

www.proaddon.com/en/addons/procti/

Company Facts

Organization Name

Endowance Solutions

Date Founded

2007

Company Location

United States

Company Website

www.endowance.com/duet360oneoffice

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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