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What is ProCal?

ProCal from TMA Systems is a comprehensive calibration management platform built for precision-driven industries. It transforms calibration from a manual, error-prone task into a controlled, automated digital process. Guided test routines ensure technicians follow standardized procedures every time. Automated calculations and tolerance checks remove the risk of transcription errors and missed failures. ProCal manages the full calibration lifecycle, from planning and scheduling to reporting and certification. Centralized records store results, documents, and historical trends for complete visibility. The platform enforces regulatory compliance with pre-validated 21 CFR Part 11 functionality, secure logins, and electronic signatures. Audit preparation becomes effortless with instant access to complete, traceable documentation. ProCal is designed to support complex enterprise environments with multiple sites, departments, and approval workflows. Advanced reporting tools deliver insights through scheduled reports and ad-hoc queries. Integration with CMMS and EAM platforms unites maintenance and calibration data. By replacing paper with automation, ProCal delivers scalable, compliant, and efficient calibration management.

What is Calibre?

Calibre is recognized as an exceptional call recording solution that transforms recorded conversations and their associated metadata into useful insights for informed decision-making. Serving as a reliable and all-encompassing resource for business improvement, Calibre enhances not only performance and productivity but also boosts customer satisfaction while effectively reducing risks, cutting operational costs, and driving up profitability. Engineered with advanced digital recording features and a smart framework, Calibre is versatile enough to meet the needs of contact centers of various sizes. Clients can confidently adopt Calibre, thanks to the support of prompt and professional certified technicians alongside the I’m Alive™ proactive monitoring system. Moreover, Calibre includes an Advanced API and event triggers to guarantee the secure storage of sensitive information and adherence to strict security standards. Communications are strengthened through layered algorithms and robust data encryption, ensuring limited access and protection of confidential information, which ultimately creates a secure atmosphere for all users. Additionally, the comprehensive nature of Calibre’s services establishes it as a critical ally in the pursuit of operational excellence, enabling businesses to thrive in a competitive landscape.

Media

Media

Integrations Supported

Azure Marketplace
Linc

Integrations Supported

Azure Marketplace
Linc

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15000 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TMA Systems

Date Founded

1988

Company Location

United States

Company Website

www.tmasystems.com/products/procal

Company Facts

Organization Name

HigherGround

Date Founded

1973

Company Location

United States

Company Website

www.higherground.com/calibre

Categories and Features

Calibration Management

Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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