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What is ProProfs Knowledge Base?

The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.

What is Kbee?

Transform your Google Drive folders into a swift and easily navigable wiki tailored for you and your team. By converting your current Google Drive files and folders, you can create a sleek wiki that offers thorough full-text search capabilities for all your resources. Within Google Drive, you can effortlessly edit and collaborate on wiki entries without needing to change platforms, which helps maintain productivity. You can choose to make your wiki accessible to anyone or limit access to specific individuals and groups, providing flexibility in collaboration. Furthermore, you have the ability to customize your wiki's domain, logo, color scheme, and overall design to reflect your preferences. Kbee emphasizes SEO, automatically generating essential meta tags, sitemaps, and robots.txt files to ensure visibility. The articles in your wiki are built as static pages and served through a content delivery network (CDN), significantly boosting search engine optimization. Despite these advantages, we faced difficulties with collaboration within the tool itself, which often led to a frustrating cycle of developing content in Drive only to go through the laborious process of transferring that information to our help center. This inefficiency became a source of exhaustion for both of us, prompting us to actively search for a more streamlined solution that would alleviate these pain points. Ultimately, our continuous quest for improvement became a shared objective that drove our efforts in optimizing the wiki experience.

Media

Media

Integrations Supported

Freshdesk
Google Analytics
Google Docs
Google Drive
Google Workspace
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk

Integrations Supported

Freshdesk
Google Analytics
Google Docs
Google Drive
Google Workspace
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$6 per user per month
Free Trial Offered?
Free Version

Pricing Information

$ 15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofs.com

Company Facts

Organization Name

Kbee

Date Founded

2020

Company Location

United States

Company Website

www.kbee.app/

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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