Ratings and Reviews 15 Ratings
Ratings and Reviews 8 Ratings
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PaligoFor many years, CCMS and content authoring tools have struggled to keep up with the rapid advancements in cloud technology, but we are here to change that narrative. Paligo was established by industry veterans with extensive backgrounds in technical documentation, leveraging their knowledge to create a contemporary web platform that meets our own standards for usability. Our mission is to broaden the accessibility of structured authoring by simplifying the complexities involved in the process. This is accomplished through our user-friendly and intuitive CCMS, which combines power and resilience, allowing our clients to effortlessly create, manage, translate, and distribute content across multiple channels. By prioritizing user experience, we aim to transform how organizations approach content creation in an ever-evolving digital landscape.
What is ProProfs Knowledge Base?
The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.
What is ProProfs Help Desk?
ProProfs Help Desk was developed to address the increasing demands of the customer service sector. This innovative tool enables agents to efficiently monitor user inquiries and requests, which leads to quicker resolution of tickets. As a cloud-based ticketing platform, ProProfs Help Desk is particularly recognized for its "shared mailbox" functionality. This feature allows agents to access, review, and delegate tickets to the appropriate individual or team through a collaborative email-style interface. Additionally, managers have the capability to prioritize, categorize, or highlight tickets that need urgent attention and resolution. They can also establish workflow rules that encompass filters, priority levels, and service level agreements to enhance operational efficiency. This comprehensive approach not only streamlines communication but also improves overall customer satisfaction.
Integrations Supported
Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
ProProfs Chat
SnapEngage
Tidio
Wufoo
Integrations Supported
Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
ProProfs Chat
SnapEngage
Tidio
Wufoo
API Availability
Has API
API Availability
Has API
Pricing Information
$6 per user per month
Free Trial Offered?
Free Version
Pricing Information
$15 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ProProfs
Date Founded
2006
Company Location
United States
Company Website
www.proprofs.com
Company Facts
Organization Name
ProProfs
Date Founded
2006
Company Location
United States
Company Website
www.proprofs.com
Categories and Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
