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What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

What is FlowEQ?

FlowEQ provides a no-code workflow solution that integrates smoothly with your current systems, significantly boosting team productivity. This groundbreaking automation platform allows teams to work more efficiently within their existing frameworks, fostering an improved work environment. By streamlining processes, FlowEQ ensures that essential workflows are carried out correctly every time, while also operating seamlessly within your established systems. In addition, FlowEQ connects effortlessly with your Salesforce customer support platform and your Zendesk customer service application, offering a holistic solution. With its pre-configured integrations, FlowEQ is designed to embed itself within your operational or customer service systems, enabling teams to handle their daily tasks with ease. Ultimately, FlowEQ strives to revolutionize your organization's operations by removing obstacles and enhancing overall performance, making it an invaluable asset for any team. As a result, organizations can expect a significant reduction in time spent on repetitive tasks, allowing them to focus more on strategic initiatives.

Media

Media

Integrations Supported

Freshdesk
Salesforce
Zendesk
Zoho CRM
Airtable
Arena PLM
BigCommerce
Bitly
Box
EasyPost
Freshchat
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kustomer
Recurly
ShipStation
Stripe
Twilio
Wrike

Integrations Supported

Freshdesk
Salesforce
Zendesk
Zoho CRM
Airtable
Arena PLM
BigCommerce
Bitly
Box
EasyPost
Freshchat
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kustomer
Recurly
ShipStation
Stripe
Twilio
Wrike

API Availability

Has API

API Availability

Has API

Pricing Information

$20
Free Trial Offered?
Free Version

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Company Facts

Organization Name

FlowEQ

Company Location

United States

Company Website

www.floweq.com/integrations/integrations-overview

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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