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What is Prodoscore?

Prodoscoreâ„¢ is an innovative software tool designed to evaluate your organization's greatest asset: its workforce. By utilizing advanced technologies such as Machine Learning, AI, and Natural Language Processing, Prodoscore delivers valuable insights that enhance your understanding and readiness, measuring countless daily activity metrics across essential business applications to yield productivity intelligence. Our goal is to offer unprecedented visibility into employee engagement, grounded in data that can be quickly interpreted, thereby supporting a flexible work culture while maintaining accountability. We aspire to become integral to workplace decision-making by delivering outstanding productivity intelligence that produces actionable insights for organizational leaders. The setup process is swift, taking less than 15 minutes, and is entirely seamless for end users, ensuring that their experience remains unaffected. With Prodoscore, organizations can foster a more engaged workforce and drive performance improvements effectively.

What is InfoCision?

InfoCision excels in delivering a wide array of traditional call center services coupled with innovative training solutions. Our collection of call center tools is specifically engineered to shorten call times, unify multiple communication platforms, and elevate customer satisfaction. We are committed to enhancing your existing call center operations through tools that automatically capture customer details and demographics, assess incoming calls, and provide training for agents via engaging eLearning modules and simulations. Furthermore, we evaluate quality, enhance employee morale, and more, ensuring a holistic approach to customer service excellence. As a leading provider of direct marketing solutions across various sectors, InfoCision equips clients with the insights needed to make strategic decisions that maximize their return on investment. From our essential call center services to our state-of-the-art training offerings, we serve as your comprehensive marketing service partner. Discover how we can meet your business's specific marketing needs and learn how InfoCision can effectively represent and elevate your brand while enhancing customer interactions. Our commitment to excellence ensures that we not only meet but exceed your expectations, ultimately transforming your marketing strategy into a formidable asset for achieving success.

Media

Media

Integrations Supported

8x8
Cisco AnyConnect
Copper
Crelate
Docusign
Facebook
Freshdesk
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Indeed
Instagram
Numeracle
RingCentral RingEX
Salesforce
Slack
Sugar Sell
TurboBridge
X (Twitter)
Zoom

Integrations Supported

8x8
Cisco AnyConnect
Copper
Crelate
Docusign
Facebook
Freshdesk
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Indeed
Instagram
Numeracle
RingCentral RingEX
Salesforce
Slack
Sugar Sell
TurboBridge
X (Twitter)
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Prodoscore

Date Founded

2016

Company Location

United States

Company Website

www.prodoscore.com

Company Facts

Organization Name

InfoCision Management Corp

Date Founded

1982

Company Location

United States

Company Website

www.infocision.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Corporate Wellness

Activity Tracking
Employee Portal
Financial Wellness
Gamification
Goal Setting / Tracking
Health Coaching
Health Monitoring
Health Risk Assessment
Incentive Management
Program Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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