Ratings and Reviews 9 Ratings
Ratings and Reviews 0 Ratings
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            What is Ecrion?
                A modern and savvy strategy for improving the customer experience is crucial for businesses today. While Customer Communication Management may initially seem simple, a deeper examination of the various communication methods employed—ranging from sales proposals to invoices, and from promotional offers to appointment alerts—reveals a growing complexity. As companies utilize an array of channels such as print, email, interactive online documents, SMS, and push notifications, alongside accommodating the diverse preferences and languages of their customers regarding formats and tones, effective communication can quickly become a daunting task. Ecrion’s document automation platform offers a solution by streamlining the generation and distribution of essential business documents within a flexible and scalable structure. By establishing workflow rules, it accelerates and clarifies complex processes—whether manual, fully automated, or a mix of both—ensuring that communications remain consistent, high-quality, and properly managed. This not only boosts the efficiency of the organization’s communication efforts but also fosters enhanced customer satisfaction and loyalty, ultimately giving businesses a competitive edge in their respective markets. Investing in advanced communication solutions is a proactive step toward sustained success and customer retention.
            
        
            Integrations Supported
            
                
    ActiveCampaign
            
            
        
        
    
        
        
            
                
    Crisp
            
            
        
        
    
        
        
            
                
    Customer.io
            
            
        
        
    
        
        
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Google Analytics
            
            
        
        
    
        
        
            
                
    Heap
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Mixpanel
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Integrations Supported
            
                
    ActiveCampaign
            
            
        
        
    
        
        
            
                
    Crisp
            
            
        
        
    
        
        
            
                
    Customer.io
            
            
        
        
    
        
        
            
                
    Freshdesk
            
            
        
        
    
        
        
            
                
    Google Analytics
            
            
        
        
    
        
        
            
                
    Heap
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Mixpanel
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
        $79 per month
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
        Pricing not provided.
        
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
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                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
Product Fruits
Date Founded
2020
Company Location
Czech Republic
Company Website
productfruits.com/
Company Facts
Organization Name
Ecrion Software
Date Founded
2002
Company Location
United States
Company Website
www.ecrion.com
Categories and Features
Customer Communications Management
                                        Batch Communications
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Email Distribution
                                        
                                    
                                    
                                    
                                        Interactive Content
                                        
                                    
                                    
                                    
                                        Multi-Channel Communications
                                        
                                    
                                    
                                    
                                        On-Demand Communications
                                        
                                    
                                    
                                    
                                        Personalization
                                        
                                    
                                    
                                    
                                        Print Management
                                        
                                    
                                    
                                    
                                        Template Management
                                        
                                    
                                    
                                    
                                        Video Content
                                        
                                    
                            
                        Customer Engagement
                                        Analytics
                                        
                                    
                                    
                                    
                                        Churn Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Community Management
                                        
                                    
                                    
                                    
                                        Content Syndication
                                        
                                    
                                    
                                    
                                        Feedback Collection
                                        
                                    
                                    
                                    
                                        Gamification
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Video Content
                                        
                                    
                            
                        Customer Experience
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Customer Feedback
                                        Alerts / Notifications
                                        
                                    
                                    
                                    
                                        Behavior Analytics
                                        
                                    
                                    
                                    
                                        Bug Reports
                                        
                                    
                                    
                                    
                                        Community Feedback Tools
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Negative Feedback Management
                                        
                                    
                                    
                                    
                                        Net Promoter Score (NPS)
                                        
                                    
                                    
                                    
                                        Screenshot / Screen Capture
                                        
                                    
                                    
                                    
                                        Surveys
                                        
                                    
                                    
                                    
                                        User Testing Tools
                                        
                                    
                                    
                                    
                                        Video Feedback
                                        
                                    
                                    
                                    
                                        Visual Feedback Tools
                                        
                                    
                                    
                                    
                                        Voice of the Customer (VoC)
                                        
                                    
                                    
                                    
                                        Website Feedback
                                        
                                    
                            
                        Customer Success
                                        Account Alerts
                                        
                                    
                                    
                                    
                                        Account Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Customer Engagement
                                        
                                    
                                    
                                    
                                        Customer Lifecycle Management
                                        
                                    
                                    
                                    
                                        Health Score
                                        
                                    
                                    
                                    
                                        Onboarding
                                        
                                    
                                    
                                    
                                        Revenue Management
                                        
                                    
                                    
                                    
                                        Usage Tracking / Analytics
                                        
                                    
                                    
                                    
                                        Win / Loss Analysis
                                        
                                    
                            
                        Digital Adoption Platforms
                                        Audience Segmentation
                                        
                                    
                                    
                                    
                                        Content Creation
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        Data Validation
                                        
                                    
                                    
                                    
                                        In-App Training
                                        
                                    
                                    
                                    
                                        Launch Management
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Self Service Tools
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                                    
                                    
                                        User Onboarding
                                        
                                    
                            
                        Knowledge Management
                                        Artificial Intelligence (AI)
                                        
                                    
                                    
                                    
                                        Cataloging / Categorization
                                        
                                    
                                    
                                    
                                        Collaboration
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Decision Tree
                                        
                                    
                                    
                                    
                                        Discussion Boards
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Knowledge Base Management
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                            
                        Low-Code Development
                                        AI-Assisted Development
                                        
                                    
                                    
                                    
                                        Business Process Automation
                                        
                                    
                                    
                                    
                                        Collaborative Development
                                        
                                    
                                    
                                    
                                        Data Aggregation and Publishing
                                        
                                    
                                    
                                    
                                        Deployment Management
                                        
                                    
                                    
                                    
                                        Drag & Drop
                                        
                                    
                                    
                                    
                                        Integrations Management
                                        
                                    
                                    
                                    
                                        Iteration Management
                                        
                                    
                                    
                                    
                                        Performance Monitoring
                                        
                                    
                                    
                                    
                                        Requirements Management
                                        
                                    
                                    
                                    
                                        Templates
                                        
                                    
                                    
                                    
                                        Visual Modeling
                                        
                                    
                                    
                                    
                                        Web / Mobile App Development
                                        
                                    
                                    
                                    
                                        Workflow Management
                                        
                                    
                            
                        No-Code Development
                                        AI-Assisted Development
                                        
                                    
                                    
                                    
                                        Business Process Automation
                                        
                                    
                                    
                                    
                                        Collaborative Development
                                        
                                    
                                    
                                    
                                        Data Aggregation and Publishing
                                        
                                    
                                    
                                    
                                        Deployment Management
                                        
                                    
                                    
                                    
                                        Drag & Drop
                                        
                                    
                                    
                                    
                                        Integrations Management
                                        
                                    
                                    
                                    
                                        Iteration Management
                                        
                                    
                                    
                                    
                                        Performance Monitoring
                                        
                                    
                                    
                                    
                                        Requirements Management
                                        
                                    
                                    
                                    
                                        Templates
                                        
                                    
                                    
                                    
                                        Visual Modeling
                                        
                                    
                                    
                                    
                                        Web / Mobile App Development
                                        
                                    
                                    
                                    
                                        Workflow Management
                                        
                                    
                            
                        Onboarding
                                        Course Management
                                        
                                    
                                    
                                    
                                        Document Management
                                        
                                    
                                    
                                    
                                        E-Verify / I-9 Forms
                                        
                                    
                                    
                                    
                                        Electronic Forms
                                        
                                    
                                    
                                    
                                        Electronic Signature
                                        
                                    
                                    
                                    
                                        Employee Handbook
                                        
                                    
                                    
                                    
                                        Employee Portal
                                        
                                    
                                    
                                    
                                        File Management
                                        
                                    
                                    
                                    
                                        Job Description Management
                                        
                                    
                                    
                                    
                                        Orientation Management
                                        
                                    
                                    
                                    
                                        Self Service Portal
                                        
                                    
                                    
                                    
                                        Task Management
                                        
                                    
                                    
                                    
                                        Tax Forms
                                        
                                    
                                    
                                    
                                        Training Management
                                        
                                    
                            
                        Personalization
                                        A/B Testing
                                        
                                    
                                    
                                    
                                        Abandoned Cart Saver
                                        
                                    
                                    
                                    
                                        Account Based Marketing
                                        
                                    
                                    
                                    
                                        Behavioral Targeting
                                        
                                    
                                    
                                    
                                        Campaign Segmentation
                                        
                                    
                                    
                                    
                                        Content Analytics
                                        
                                    
                                    
                                    
                                        Contextual Targeting
                                        
                                    
                                    
                                    
                                        Customer Profiles
                                        
                                    
                                    
                                    
                                        Experience Management
                                        
                                    
                                    
                                    
                                        Recommendation Engine
                                        
                                    
                                    
                                    
                                        Website Personalization
                                        
                                    
                            
                        Categories and Features
Customer Communications Management
                                        Batch Communications
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Content Management
                                        
                                    
                                    
                                    
                                        Email Distribution
                                        
                                    
                                    
                                    
                                        Interactive Content
                                        
                                    
                                    
                                    
                                        Multi-Channel Communications
                                        
                                    
                                    
                                    
                                        On-Demand Communications
                                        
                                    
                                    
                                    
                                        Personalization
                                        
                                    
                                    
                                    
                                        Print Management
                                        
                                    
                                    
                                    
                                        Template Management
                                        
                                    
                                    
                                    
                                        Video Content
                                        
                                    
                            
                        Customer Engagement
                                        Analytics
                                        
                                    
                                    
                                    
                                        Churn Management
                                        
                                    
                                    
                                    
                                        Communication Management
                                        
                                    
                                    
                                    
                                        Community Management
                                        
                                    
                                    
                                    
                                        Content Syndication
                                        
                                    
                                    
                                    
                                        Feedback Collection
                                        
                                    
                                    
                                    
                                        Gamification
                                        
                                    
                                    
                                    
                                        Live Chat
                                        
                                    
                                    
                                    
                                        Video Content
                                        
                                    
                            
                        Customer Experience
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Document Management
                                        Access Controls
                                        
                                    
                                    
                                    
                                        Archiving & Retention
                                        
                                    
                                    
                                    
                                        Collaboration Tools
                                        
                                    
                                    
                                    
                                        Compliance Tracking
                                        
                                    
                                    
                                    
                                        Document Archiving
                                        
                                    
                                    
                                    
                                        Document Assembly
                                        
                                    
                                    
                                    
                                        Document Capture
                                        
                                    
                                    
                                    
                                        Document Conversion
                                        
                                    
                                    
                                    
                                        Document Delivery
                                        
                                    
                                    
                                    
                                        Document Indexing
                                        
                                    
                                    
                                    
                                        Document Retention
                                        
                                    
                                    
                                    
                                        Electronic Signature
                                        
                                    
                                    
                                    
                                        Email Management
                                        
                                    
                                    
                                    
                                        File Recovery
                                        
                                    
                                    
                                    
                                        File Type Conversion
                                        
                                    
                                    
                                    
                                        Forms Management
                                        
                                    
                                    
                                    
                                        Full Text Search
                                        
                                    
                                    
                                    
                                        Offline Access
                                        
                                    
                                    
                                    
                                        Optical Character Recognition
                                        
                                    
                                    
                                    
                                        Print Management
                                        
                                    
                                    
                                    
                                        Version Control
                                        
                                    
                            
                        Marketing Automation
                                        A/B Testing
                                        
                                    
                                    
                                    
                                        Analytics / ROI Tracking
                                        
                                    
                                    
                                    
                                        Artificial Intelligence
                                        
                                    
                                    
                                    
                                        Content / Blogging Platform
                                        
                                    
                                    
                                    
                                        Customizable CTAs
                                        
                                    
                                    
                                    
                                        Drip Campaigns
                                        
                                    
                                    
                                    
                                        Dynamic Content
                                        
                                    
                                    
                                    
                                        Landing Pages / Web Forms
                                        
                                    
                                    
                                    
                                        Lead Scoring
                                        
                                    
                                    
                                    
                                        Sales Intelligence
                                        
                                    
                                    
                                    
                                        Search Marketing
                                        
                                    
                                    
                                    
                                        Segmentation
                                        
                                    
                                    
                                    
                                        Social Marketing
                                        
                                    
                                    
                                    
                                        Website Visitor Tracking
                                        
                                    
                            
                         
         
         
         
         
         
        