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What is ProfAI?

ProfAI emerges as an innovative platform that utilizes artificial intelligence to deliver customized coaching and adoption strategies for individuals and organizations seeking to enhance their AI capabilities. Unlike traditional training programs, it functions as a continuous AI mentor, tailoring its approach to fit the unique roles, industries, and goals of each team member, which results in personalized coaching plans that encompass everything from basic prompting skills to complex workflows, all supplemented by individualized feedback and practical exercises. The platform carefully curates and guides users through relevant case studies that align with their job responsibilities and aspirations, while also providing tools for progress tracking and reporting through detailed dashboards that measure AI proficiency and user engagement. Additionally, it encourages teamwork by making it easy for team members to share and expand upon internal AI practices. ProfAI incorporates certification tracks that validate crucial skills, including effective prompting, ethical AI practices, and the identification of business opportunities in the AI sector, thereby ensuring users gain the expertise necessary for success. By doing so, it ultimately empowers users to seamlessly integrate AI into their workflows, converting insights into actionable strategies that foster innovation and improve efficiency. This makes ProfAI not just a tool, but a transformative resource for navigating the complexities of AI adoption in today's fast-paced environment.

What is Cresta?

Revolutionize team effectiveness by leveraging live prompts that offer optimal responses for each customer interaction. Within any team, some members consistently showcase higher productivity and efficiency levels than their peers. Cresta’s cutting-edge AI technology recognizes the distinctive tactics used by these top performers and delivers real-time coaching to spread these effective practices across the team. As a result, a subject matter expert is effectively available at every customer engagement. Cresta's powerful AI platform continually adapts and enhances its strategies across different channels and situations to improve team dynamics. This leads to significant improvements in compliance and overall team performance, thanks to immediate assistance and personalized coaching based on insights from your leading performers. By scrutinizing every conversation, Cresta evaluates agent performance and uncovers coaching opportunities, allowing managers to devote more time to developing talent instead of just reviewing transcripts. This groundbreaking strategy guarantees that every team member can access the collective expertise of their most successful colleagues, creating a collaborative environment for continuous improvement. Ultimately, this fosters a culture of excellence that permeates the entire team.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
ChatGPT
Claude
Cohere
DeepSeek
Five9
Genesys Cloud CX
Grok
Microsoft Copilot
Operata
Perplexity
Salesforce
Twilio

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
ChatGPT
Claude
Cohere
DeepSeek
Five9
Genesys Cloud CX
Grok
Microsoft Copilot
Operata
Perplexity
Salesforce
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ProfAI

Company Location

United States

Company Website

prof.ai/

Company Facts

Organization Name

Cresta

Date Founded

2017

Company Location

United States

Company Website

cresta.com

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Natural Language Generation

Business Intelligence
CRM Data Analysis and Reports
Chatbot
Email Marketing
Financial Reporting
Multiple Language Support
SEO
Web Content

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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