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Ratings and Reviews 0 Ratings
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NextivaNextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.
What is Propel?
Propel is a comprehensive public relations tool designed to enhance your media outreach efforts. It encompasses everything from compiling media lists and pitching to journalists, to overseeing campaigns, tracking coverage, and performing data analysis. Additionally, it offers integrations with both Gmail and Outlook, allowing you to send pitches directly from your preferred email platform. By streamlining the pitching and reporting process, Propel saves you significant time, enabling you to focus more on the work you are passionate about. Furthermore, its user-friendly interface makes it accessible for PR professionals at all levels.
What is PeakMetrics?
PeakMetrics offers essential insights that facilitate the development of actionable forecasts regarding the progression and spread of messages online in real-time. By combining data from social media and traditional media outlets, we utilize machine learning strategies to uncover behavioral trends from extensive unstructured, cross-channel information. Our platform has proven successful in tackling some of the most complex media challenges, such as crisis management and combating state-sponsored misinformation. Our diverse clientele includes major global brands, alongside various advertising agencies and government entities. With our automated systems for collecting and analyzing media coverage, PeakMetrics adeptly converts millions of unstructured media datasets into actionable insights promptly. Utilizing sophisticated machine learning algorithms enables us to identify trends and predict how messages will be received across different platforms, including television, radio, and social media. This thorough monitoring permits clients to effectively distribute their messages while assessing the effectiveness of their communication strategies. Additionally, PeakMetrics continually adapts to the evolving media landscape, ensuring that organizations can respond to changes with agility and accuracy. Ultimately, we empower our clients to navigate the intricate world of media with assurance and clarity.
Integrations Supported
Adobe Acrobat
Gmail
Hootsuite
Microsoft Outlook
Slack
Zapier
me&u
Integrations Supported
Adobe Acrobat
Gmail
Hootsuite
Microsoft Outlook
Slack
Zapier
me&u
API Availability
Has API
API Availability
Has API
Pricing Information
$199/month
Free Trial Offered?
Free Version
Pricing Information
$399 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Propel PRM
Date Founded
2018
Company Location
United States
Company Website
www.propelmypr.com
Company Facts
Organization Name
PeakMetrics
Date Founded
2017
Company Location
United States
Company Website
www.peakmetrics.com
Categories and Features
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring
Public Relations
Article Author Database
Auto-Update Media Lists
Campaign Management
Clippings Management
Communications Calendar
Contact Management
Digital Asset Management
Direct Mail Management
Email Distribution
Press Monitoring
Press Release Builder
Categories and Features
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring