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What is Propense.ai?

Discover new and innovative revenue streams for existing clients by utilizing AI through Propense.ai, a leading data-focused platform designed to improve cross-selling initiatives. This platform transforms internal data into actionable insights that drive revenue, empowering leaders and professionals with the necessary tools to address client requirements, gain strategic intelligence, and elevate overall profits. Users receive immediate access to cross-selling scores that span firms, clients, industries, and custom segments, complemented by precise forecasting metrics for their cross-selling goals. By actively seeking out new revenue streams within their current client base, Propense.ai enables companies to adapt to market changes and reveal new business opportunities. As a software-as-a-service (SaaS) platform, it harnesses AI technology to identify potential revenue growth, employing a B2B predictive sales intelligence model that evaluates both historical and market data to unearth concealed revenue possibilities. By effectively leveraging these insights, firms can refine their cross-selling tactics and improve profitability amid a constantly evolving market landscape, ensuring that they remain competitive and responsive to client needs. This proactive approach not only enhances revenue but also fosters stronger client relationships and sustained growth.

What is Augment CXM?

Revolutionize your contact center operations with AI-powered business intelligence that uncovers crucial opportunities to enhance the efficiency of customer service and elevate the customer experience. Our Customer Experience Management (CXM) platform allows you to monitor both digital and voice interactions in real-time, equipping your team with actionable insights to improve the key performance indicators (KPIs) that are most impactful. Augment CXM meticulously analyzes conversations to uncover customer intentions, pertinent products, and the results of interactions, giving you an in-depth understanding of every element involved. Have you ever encountered a sudden surge of unexpected customer inquiries? Augment CXM proactively detects these spikes in conversations and alerts your team, enabling them to tackle the situation before it escalates into a larger issue. Furthermore, it helps you quickly identify whether specific agents are linked to recurring problems within your contact center, allowing you to deliver focused coaching that enhances their capacity to effectively resolve customer issues. This strategy not only boosts individual agent performance but also reinforces the overall effectiveness of your customer service team, ensuring a more seamless experience for your customers. With these insights, you can foster a culture of continuous improvement that keeps your team engaged and empowered.

Media

Media

Integrations Supported

Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations Supported

Amazon Connect
Genesys Cloud CX
Oracle Cloud Infrastructure
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Propense.ai

Company Location

United States

Company Website

www.propense.ai/

Company Facts

Organization Name

Augment CXM

Date Founded

2016

Company Location

United States

Company Website

www.augmentcxm.com

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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