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What is Proto?

Proto leads the way in developing inclusive chatbot solutions and multilingual automation for customer service centers. Through widespread national implementations, Proto amasses a wealth of data to refine machine learning technologies for languages that often receive little attention. Their AI Customer Experience (AICX) offerings are specifically crafted to foster genuine consumer interaction and safeguard interests, especially in industries that typically lack support from venture capital. By partnering with regulators and key development organizations, Proto devises solutions that directly benefit local customers. Various businesses and governmental organizations leverage Proto's AICX platform to deliver services in local dialects, ensuring they operate efficiently and sustainably over time. Enhance your service capabilities above competitors with chatbots that incorporate advanced logic and smooth integrations. Facilitate ongoing conversations that can navigate a multitude of discussion paths, emulating human reasoning in exchanges. Furthermore, connect chatbots to external databases using JSON APIs while keeping dialogue structured and coherent. With a keen emphasis on managing costs, Proto efficiently expands service reach into both emerging and established markets. This pioneering methodology not only elevates user experience but also champions the advancement of language communities that have been historically neglected. Ultimately, Proto's commitment to inclusivity in technology sets a new standard in customer engagement.

What is Conectys?

Conectys distinguishes itself as a leading global business process outsourcing (BPO) provider, delivering specialized and award-winning solutions aimed at reducing costs while expediting market entry for its clients. The firm integrates proficient multilingual teams with proven methodologies and cutting-edge technologies to offer exceptional User Generated Content (UGC) moderation and Customer Experience (CX) services, which encompass call center support, technical assistance, and virtual assistant services in over 35 languages, available 24/7. Central to its operations is ConectysOS, the organization’s proprietary Contact Center Software as a Service (SaaS) platform, which has gained recognition as a finalist for the Automation Project of the Year. This platform offers vital features, including quality monitoring, workforce management, and real-time analytics, all at no additional cost to clients. For businesses facing challenges such as rapid expansion and market disruption, Conectys emerges as a dependable BPO partner that not only reduces expenses but also accelerates service deployment, enabling clients to tackle obstacles with both effectiveness and efficiency. In addition, the company’s unwavering dedication to innovation and excellence solidifies its status as an industry leader, continually evolving to meet the dynamic requirements of its clients while fostering long-lasting partnerships.

Media

Media

Integrations Supported

Salesforce
Facebook Messenger
LINE
Microsoft Teams
Twilio
Viber
WhatsApp
Zalo

Integrations Supported

Salesforce
Adobe Acrobat
HubSpot CRM
HubSpot Customer Platform
Kayako
LivePerson Automotive
Microsoft Dynamics 365
Microsoft Excel
Microsoft Word
OTRS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$1,000 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Proto

Company Location

Canada

Company Website

www.proto.cx/

Company Facts

Organization Name

Conectys

Date Founded

2004

Company Location

United States

Company Website

www.conectys.com/digital-solutions/

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Categories and Features

Chatbot

Not specified

Content Moderation

Not specified

Conversational AI

Not specified

Customer Service

Not specified

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