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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Prowen Hotel Analytics?
Prowen Technologies is a comprehensive AI-powered hotel analytics and pricing intelligence platform designed to help hospitality businesses optimize pricing strategies, monitor competitors, and maximize revenue performance through real-time market insights. The platform provides advanced rate parity monitoring capabilities that allow hotels to track pricing across more than 15 online travel agencies, instantly identify undercuts, and protect direct booking revenue from pricing inconsistencies across distribution channels. Prowen combines competitor analysis, market benchmarking, demand forecasting, and AI-powered recommendations to help hotels make faster and more informed pricing decisions. The platform continuously analyzes competitor pricing, OTA ratings, market positioning, and booking trends while delivering actionable insights that help revenue teams optimize rates based on changing market conditions. Interactive dashboards provide live visibility into important performance metrics including average room rates, market rank, parity scores, OTA undercuts, and revenue impact analysis. Prowen also includes a demand and events calendar that tracks local conferences, festivals, holidays, and business events that may influence booking demand and occupancy levels. Hotels can use these insights to proactively adjust pricing strategies and improve revenue opportunities during high-demand periods. The platform simplifies operational workflows through automated data collection, AI-generated pricing recommendations, advanced analytics, and one-click PDF report generation for management and stakeholders. Prowen supports hotels of all sizes, from boutique properties to large hotel chains, with flexible subscription plans and scalable capabilities designed for revenue managers, independent hotels, and hospitality groups.
What is Accom Click?
We offer an extensive variety of products specifically designed for the hospitality industry. Step into a more promising future with enhanced distribution methods that drive greater efficiency and reduce expenses. Whether you manage a small boutique hotel, an independent travel agency, or a large tour operator, we have tailored solutions to meet your needs! Our integrated platform allows you to manage hotel reservations and operations effortlessly. You can oversee pricing, inventory, and bookings in real-time across all digital channels without hassle. Created to align with your hotel's distinct identity, our personalized tool simplifies the booking process. Increase your income by implementing straightforward revenue management strategies. We are committed to ensuring that online systems are not only easy to use but also highly effective. Our services empower business owners to attract, engage, and convert guests from around the world in an ever-changing online landscape. Understanding the complexities of hospitality and retail analytics as well as the practical challenges industry professionals encounter, we have developed a range of hotel-focused solutions that deliver measurable outcomes. With our forward-thinking strategies, you can navigate the shifting environment of hospitality services with confidence and ease. As we advance, we continually strive to innovate and enhance our offerings, ensuring you stay ahead in this competitive market.
Media
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Integrations Supported
Agoda
Airbnb
Booking.com
Cleartrip
Ctrip
Expedia
Google
Locomote
MakeMyTrip
PayPal
Integrations Supported
Agoda
Airbnb
Booking.com
Cleartrip
Ctrip
Expedia
Google
Locomote
MakeMyTrip
PayPal
API Availability
Has API
API Availability
Has API
Pricing Information
$1
Free Trial Offered?
Free Version
Pricing Information
$23.67 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Prowen Technologies
Date Founded
2024
Company Location
India
Company Website
hotelanalytics.prowentech.com
Company Facts
Organization Name
Accom Click
Date Founded
2017
Company Location
Malaysia
Company Website
www.accomclick.com
Categories and Features
Categories and Features
Hotel Channel Management
Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management
Popular Alternatives
No Alternatives