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Ratings and Reviews 0 Ratings
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What is Proxime?
Empowering customers to influence your products is essential for business success. Although it's often said that the customer is always right, their opinions frequently go unheard. At Feedis, we strive to elevate consumer feedback, ensuring that every customer experience is acknowledged and addressed. Businesses should place a greater emphasis on feedback rather than just focusing on sales; and if the volume of feedback seems daunting, our advanced AI algorithms are designed to assist. The feedback channels that companies possess are valuable resources waiting to be utilized, and our AI can meticulously analyze reviews to extract vital insights that highlight the improvements your clients desire. Through Proxime, an AI-driven SaaS solution, we consolidate all feedback, integrate smoothly with your productivity tools, and harness the latest innovations in artificial intelligence and natural language processing to discern emotions and track quantitative insights in real time. This comprehensive strategy not only deepens your understanding of customer preferences but also fosters innovation and enhances satisfaction in your product offerings, ultimately leading to a more engaged customer base. By actively listening and acting on customer feedback, businesses can cultivate stronger relationships and build loyalty.
What is Prodsight?
Customer feedback can be evaluated across various platforms, including support tickets and customer reviews. By consolidating feedback from multiple sources such as reviews, surveys, and support tickets into a single repository, organizations can gain deeper insights. Each feedback entry undergoes automatic sentiment and thematic analysis based on a predetermined taxonomy. This allows for real-time understanding of customer problems and requests, facilitating significant enhancements in customer experience. All feedback can be centralized using your preferred tools, ensuring ease of access. The system not only analyzes customer input, reviews, and support interactions automatically, but it also utilizes Prodsight to sift through conversations, pinpointing critical topics that require attention. The AI identifies themes such as cancellations, technical difficulties, and pricing concerns. Additionally, users have the option to create custom topics that focus on particular aspects and features of their service. For a thorough analysis, you can delve into sub-topics to uncover the underlying causes of issues, ultimately leading to more informed decision-making. This comprehensive approach empowers businesses to respond proactively to customer needs and improve their overall service delivery.
Integrations Supported
AskNicely
Delighted
Formsite
Freshdesk
G2
Google Business Profile
Intercom
Jotform
Pendo
Retently
API Availability
API Availability
Has API
Pricing Information
$30 per month
Free Version
Free Trial Offered?
Pricing Information
$100 per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Feedis
Company Location
France
Company Website
feedis.io
Company Facts
Organization Name
Product Insight
Date Founded
2017
Company Location
United Kingdom
Company Website
prodsight.com
Categories and Features
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Categories and Features
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Customer Feedback
Not specified