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What is Puppet Bolt?

Bolt is an open-source infrastructure orchestration and automation platform created by Puppet to help IT operations and DevOps teams automate manual infrastructure management tasks and operational workflows. The platform enables users to perform remote administration, patch management, application deployment, troubleshooting, service management, and infrastructure updates across servers and distributed systems without requiring agent software on target machines. Bolt connects directly to remote infrastructure using SSH or WinRM protocols, allowing teams to automate operations quickly and securely from a local workstation or centralized automation environment. The platform supports both simple one-time tasks and advanced orchestration workflows through reusable scripts, tasks, and plans that streamline repetitive infrastructure management activities. IT teams can use Bolt to automate operational processes such as restarting services, deploying software updates, executing maintenance routines, troubleshooting infrastructure issues, and coordinating multi-step workflows across multiple systems simultaneously. Bolt also integrates with Puppet modules and related Puppet products, enabling organizations to reuse existing automation code and extend infrastructure management capabilities within broader DevOps ecosystems. The platform includes tools for workspace configuration, remote task execution, orchestration planning, workflow automation, and infrastructure management that help teams standardize operational processes and improve consistency. Because Bolt operates without agents, organizations can deploy automation quickly across cloud, on-premise, hybrid, and remote environments while reducing infrastructure complexity and maintenance overhead. Bolt is designed to support flexible automation use cases for system administrators, infrastructure engineers, DevOps teams, and IT operations professionals who need scalable orchestration capabilities.

What is Helios?

Helios is a platform that focuses on artificial intelligence for remote monitoring and management (RMM) as well as professional services automation (PSA), tailored specifically for managed service providers. This all-encompassing solution combines features such as device oversight, automated self-repair, patch management for both Windows and third-party software, security surveillance via Microsoft Defender, health evaluations for Microsoft 365, one-click remote access, personalized client portals, and a fully-equipped helpdesk system within a unified hosted environment. In contrast to other tools that simply incorporate AI as an added element, Helios is inherently designed around AI technology: its AI Ops can answer basic inquiries regarding your systems and take appropriate actions, predict potential disk failures several days ahead of time, and streamline alerts to ensure that a single outage results in only one support ticket being generated. Furthermore, the integrated AI Service Desk Agent adeptly prioritizes and addresses incoming emails in just seconds, significantly boosting overall operational effectiveness and responsiveness, making it an invaluable asset for service providers in the digital landscape.

Media

Media

Integrations Supported

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

Integrations Supported

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Perforce

Date Founded

1995

Company Location

United States

Company Website

help.puppet.com/bolt/current/topics/bolt.htm

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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