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What is Puzzle Auto?

Puzzle Auto emerges as an advanced AI solution specifically designed for automotive dealerships, operating continuously to convert leads and missed calls into scheduled appointments without human intervention. This groundbreaking technology efficiently handles both incoming and outgoing inquiries concerning sales, service, trade, finance, and maintenance via multiple communication channels, such as phone calls, SMS, and email; it mimics human conversation, gathers customer data, and promptly delivers call summaries and recordings to CRM systems while automatically booking appointments. The platform integrates effortlessly with CRM, DMS, calendars, and telephony systems, providing customizable workflows and an extensive selection of over 50 templates tailored to the specific needs of each dealership. Furthermore, Puzzle Auto enriches its capabilities with Puzzle OS, a data cloud that aggregates over 1,000 metrics pertinent to auto retail, spanning sales, marketing, fixed operations, and market intelligence, which offers real-time scorecards, alerts, anomaly detection, forecasts, and detailed dashboards to support strategic decision-making. This comprehensive approach not only optimizes dealership operations but also equips them with valuable insights, enhancing both growth and operational efficiency significantly. By leveraging these tools, dealerships can remain competitive in a rapidly evolving market.

What is Matador AI?

Matador is an advanced conversational AI platform tailored specifically for automotive dealerships, with the objective of improving and simplifying interactions related to sales, service, and support on a large scale. This innovative system includes an AI-powered sales agent for lead generation and nurturing, an AI service agent designed to enhance service revenue and maintain customer loyalty, and an AI call agent that guarantees all inbound calls are attended to, all leveraging the power of “AutomotiveGPT.” Matador also pinpoints essential “opportunity searches” that direct teams on subsequent actions, while automating various tasks such as SMS outreach, appointment setting, and follow-up messages. Furthermore, it boasts features for broadcast messaging, regulatory compliance, automated workflows, video integration, and a strong compatibility with dealer CRMs and lead management systems. Users can take advantage of a browser extension that allows text messaging directly from any CRM or web application using their business number, which includes templates, dynamic fields, scheduling options, attachments, and synchronized messaging capabilities. Trusted by over 1,000 dealerships, Matador empowers automotive professionals to revolutionize their customer interactions. Moreover, the platform's extensive array of tools positions it to significantly reshape how dealerships connect with clients and oversee their operations. With the continuous evolution of customer expectations, Matador remains committed to providing solutions that meet the changing needs of the automotive industry.

Media

Media

Integrations Supported

Facebook
DealerSocket
Google Analytics
Google Business Profile
Google Calendar
Google Cloud Platform
Google Drive
Google Sheets
Instagram
Momentum
VinSolutions Connect CRM
autoTRADER

Integrations Supported

Facebook
DealerSocket
Google Analytics
Google Business Profile
Google Calendar
Google Cloud Platform
Google Drive
Google Sheets
Instagram
Momentum
VinSolutions Connect CRM
autoTRADER

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Puzzle Auto

Date Founded

2020

Company Location

Canada

Company Website

www.puzzleauto.app/

Company Facts

Organization Name

Matador AI

Company Location

Canada

Company Website

matador.ai/

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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