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What is PwC Detection and Monitoring Hub?

PwC's Detection and Monitoring Hub builds on your existing investments by rapidly revealing compliance insights such as fraud and corruption, while continuously adapting based on the outcomes of monitoring efforts. Targeting high-risk activities within ever-changing markets, it empowers you to allocate resources more effectively through the use of sophisticated analytics and machine learning methods. By implementing established frameworks, rules, and processes, your teams can provide uniform recommendations across all risk and compliance efforts. This solution consolidates operations into a unified system, enhances alert management, and reduces false positives, significantly decreasing the costs tied to risk management and compliance. Employing state-of-the-art algorithms and artificial intelligence alongside our unmatched industry knowledge, we boost the speed and accuracy of risk detection. The Detection and Monitoring Hub brings together data, systems, and processes to form a single, trustworthy source of information. Built for rapid implementation, it allows for a swift transition from strategizing to execution, ensuring a timely response to emerging threats. Furthermore, this streamlined approach not only conserves time but also strengthens your organization’s ability to address potential risks proactively, fostering a culture of vigilance and resilience.

What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

Media

Media

Integrations Supported

Abhisi Help Desk
Chatra
Continually
Crisp
Customerly
Drift
Facebook Messenger
Freshchat
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Intercom
Kayako
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations Supported

Abhisi Help Desk
Chatra
Continually
Crisp
Customerly
Drift
Facebook Messenger
Freshchat
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Intercom
Kayako
Wix Answers
Zendesk
Zoho Desk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PwC

Date Founded

1998

Company Location

United Kingdom

Company Website

www.pwc.com/us/en/products/detection-and-monitoring-hub.html

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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