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What is PwC Instilling Quality?

Instilling Quality is a unique quality assurance tool aimed at objectively measuring and scoring the thoroughness and accuracy of follow-up actions on accounts, customizable by each user. This tool is integrated into the Resolution Queueâ„¢, a proprietary workflow software developed by PwC for the management of healthcare accounts receivable (A/R), but it can also be licensed separately to function independently according to user needs. The Instilling Quality software conducts random evaluations of the work performed by collection specialists, providing a numerical score that reflects the completeness and attention to detail of each account. Users have the ability to define precise criteria for the accurate scoring of accounts. The quality review process utilizes a rolling average of user scores over a 90-day period, allowing team members with higher scores to manage fewer accounts for review, while those with lower scores are assigned additional accounts to ensure ongoing development in the review process. This strategy promotes quality performance and systematically improves the overall efficiency of account management. Consequently, the implementation of this tool not only elevates individual performance but also contributes to the enhanced effectiveness of the entire team.

What is Exeechain?

Exeechain helps B2B SaaS customer success teams keep revenue by spotting the accounts most likely to churn and drafting the save before renewal. Every account gets a daily churn risk score from 0 to 100 with the top reasons attached, built from billing status, product usage, support conversations, NPS, champion changes and CRM activity. When risk rises, Exeechain writes the outreach from that customer's own history and queues it for approval. When a payment fails, a recovery sequence runs until the card is fixed. Prebuilt playbooks cover renewal at risk, login decay, NPS drop, champion loss and billing failure. Revenue forecasting, QBR automation and an AI Copilot round out the platform. Connects to Stripe, Salesforce, HubSpot, Intercom, Zendesk, Mixpanel and Slack. Pricing is published: a free tier on sample data, then $299/mo for 150 customers, $999/mo for 500, $2,999/mo for 2,000, Enterprise from $5,900/mo. No implementation fee, month to month.

Media

Media

No images available

Integrations Supported

Integrations Supported

HubSpot CRM
Intercom
Mixpanel
Salesforce
Slack
Stripe
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$299/month
Free: the entire product on a sample dataset, $0. Shield: $299/month, up to 150 customers. Multiplier: $999/month, up to 500 customers. Command: $2,999/month, up to 2,000 customers. Enterprise: from $5,900/month, unlimited. Prices are per workspace, not per user. Month to month, annual billing optional, no implementation fee. Extra capacity on Multiplier: $149 per 100 customers.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Not specified

Company Facts

Organization Name

PwC

Date Founded

1998

Company Location

United Kingdom

Company Website

www.pwc.com/us/en/products/instilling-quality.html

Company Facts

Organization Name

Exeechain

Date Founded

2025

Company Location

Nepal

Company Website

exeechain.com

Categories and Features

Healthcare

Not specified

Categories and Features

AI Customer Success

Not specified

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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