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What is Q-Scan?

Queue Scan (Q-Scan) is a mobile app designed for managing workforce activities, serving as a powerful tool for collecting mobile data. It records information about various tasks, which may involve manufacturing goods or delivering services. The application connects effortlessly with a web-based system that manages employee oversight, work orders, and instructional guidance. Employees log their attendance using a badge generated from the Q-Scan web portal and scan work orders via QR Codes. Task details are readily accessible on the mobile device, enabling users to easily initiate or finalize their tasks with a simple tap. Our cutting-edge, patent-pending solution for workforce management ensures thorough oversight and streamlined administration of labor and shop floor activities. The features integrated within Q-Scan enable users to optimize processes that are typically cumbersome and manual, all conveniently available at their fingertips. By adopting this technology, organizations can greatly enhance productivity while minimizing operational challenges. Ultimately, Q-Scan transforms how businesses operate, fostering a more efficient and responsive work environment.

What is Calabrio Workforce Management?

Revolutionize your approach to team management and motivation with Calabrio WFM's cutting-edge solutions, available both in the cloud and on-premise. These offerings enable contact centers to efficiently strategize and oversee their operations, boost employee satisfaction, and provide outstanding customer service. By combining effective staffing methods with opportunities for staff engagement, Calabrio WFM enhances visibility, adaptability, and overall effectiveness. Tailored for mobile use and centered around user experience, this solution maximizes the capabilities of your organization and its personnel. Our sophisticated self-service and agile scheduling technologies are designed to match the rapid pace of your operations, fostering a more flexible and appealing atmosphere that caters to employee preferences. Additionally, incorporating powerful technology into your workforce management strategies through self-service agent options and automated interfaces for contact center platforms allows you to optimize forecasting, scheduling, and communication workflows. By actively involving employees through prompt feedback and gamification strategies, you not only support their professional advancement but also provide them with the flexibility they desire in their roles. Ultimately, leveraging Calabrio WFM empowers your organization with essential resources to excel in a challenging market environment, ensuring both team and customer satisfaction. Embrace this opportunity to elevate your workforce management and drive your organization toward success.

Media

Media

Integrations Supported

Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting

Integrations Supported

Qmatic Experience Cloud
Qmatic Orchestra
Qwaiting

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Coldwater Technology

Date Founded

2006

Company Location

United States

Company Website

www.coldwatertech.com

Company Facts

Organization Name

Calabrio

Date Founded

1995

Company Location

United States

Company Website

www.calabrio.com/products/workforce-management/

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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