QEval vs. Capturi

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Capturis provides a customized solution aimed at unlocking your full potential! By harnessing the power of speech analytics and cutting-edge machine learning, Capturis thoroughly analyzes your customer interaction call recordings, transforming them into practical insights that can improve your Net Promoter Score (NPS), enhance sales performance, reduce unproductive customer calls, and streamline the time allocated for documentation and quality assurance. Uncover effective ways to elevate your NPS, reduce unnecessary customer interactions, and efficiently refine the documentation process. With insights drawn from your specific data, you can pinpoint frequent customer queries and recognize your team’s most successful approaches, allowing for ongoing and personalized coaching for each customer service representative. Boost your success rates with qualitative assessment of your sales calls while maintaining adherence to regulatory standards and saving precious time. Learn from the methods of your top achievers to ensure that your sales team follows established scripts and receives timely and constructive feedback. This approach ensures that Capturis not only improves your operational efficiency but also cultivates a culture of ongoing development within your organization, ultimately leading to enhanced overall performance. By integrating these strategies, your team can reach new heights in customer satisfaction and operational excellence.