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What is QX MailerDesk?

Organizations with large customer bases and numerous employees often face a high volume of email inquiries each day. These emails typically require responses from various individuals across departments such as payroll, compliance, HR, IT, accounts, and sales. It is essential to efficiently direct each inquiry to the right person, track its status, and keep a record of resolved cases to enhance the overall user experience. QX MailerDesk provides a straightforward and effective centralized solution that automatically converts support emails into tickets, ensuring quick and efficient handling of inquiries from clients, suppliers, candidates, and other stakeholders. This system not only increases team productivity but also reduces response times and helps prevent violations of service level agreements. By improving communication flow and fostering accountability, QX MailerDesk plays a vital role in enhancing operational efficiency and boosting customer satisfaction. Furthermore, its intuitive design allows teams to focus more on resolving issues rather than managing administrative tasks, ultimately leading to a more responsive service environment.

What is Ideagen Mail Manager?

Companies are focusing on enhancing their email management strategies to effectively handle client inquiries and information, or they are striving to adhere to their established email management procedures. By centralizing the filing of emails, businesses can proficiently manage claims, settle disputes, and regain oversight of communication regarding projects, while simultaneously minimizing the risk of losing critical data. Ideagen Mail Manager for Outlook serves as a comprehensive email management solution designed specifically for project-driven and client-oriented firms seeking to streamline their email correspondence. We collaborate with businesses where effective email management is crucial for addressing claims and resolving project-related disputes, as well as maintaining employee productivity levels. Effective email management is fundamentally linked to the resolution of disputes, as emails can serve as reliable evidence in legal situations to validate occurrences and statements, allowing for easy retrieval of past communications. Moreover, having a robust email management system improves overall organizational efficiency by ensuring that everyone can access necessary information swiftly when required.

Media

Media

Integrations Supported

Microsoft Outlook

Integrations Supported

Microsoft Outlook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

QX Global

Company Location

United Kingdom

Company Website

qxglobalgroup.com/product/qx-email-query-management-system/

Company Facts

Organization Name

Ideagen

Date Founded

1993

Company Location

United Kingdom

Company Website

www.mailmanager.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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