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What is Qatium?

Qatium operates as a collaborative and open tool aimed at water management, equipping utilities of various sizes with a detailed, interactive, and real-time digital illustration of their water systems, which enables operators and planners to manage, monitor, and optimize their networks efficiently within a secure digital environment. Users are empowered to build a virtual model of their networks through GIS and other data sources while connecting real-time data feeds such as SCADA or metering, which allows for comprehensive system visualization, anomaly detection, and scenario simulations before actual implementation, ultimately helping to minimize leaks and losses while boosting resilience and service quality. The platform includes features for network visualization, alerts for potential issues, scenario and simulation analysis, and a digital water assistant that provides insightful guidance, as well as options for expansions and integrations through a marketplace and developer tools. Qatium emphasizes a design that is intuitive, secure, and scalable, which empowers utilities to refine their operations, enhance decision-making processes, and nurture digital innovation. Furthermore, this tool not only bolsters operational efficiency but also plays a significant role in promoting more sustainable water management practices, making it an essential resource for the future of water utilities.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Databricks
Google Maps
Itron Enterprise Meter Data Management
JSON
Salesforce
Snowflake

Integrations Supported

Databricks
Google Maps
Itron Enterprise Meter Data Management
JSON
Salesforce
Snowflake

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qatium

Date Founded

2019

Company Location

Spain

Company Website

qatium.com

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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