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What is Qbicle?

The Covid19 pandemic has presented an unprecedented challenge in ensuring adequate desk spacing to prioritize the safety of employees. Whether organizations choose fixed seating or hot-desking options, there is a pressing need for a quick, straightforward, and effective method for safe desk allocation. Historically, managing desk assignments has been a considerable obstacle for businesses, especially those with large teams and multiple locations. As companies grow and strive to meet the diverse needs of employees across various sites, the result can often be a fragmented workspace. This disconnection, along with the administrative challenges it brings, may lead to inefficiencies and underutilized areas that create hidden expenses. Our innovative workspace management solution, Qbicle, streamlines the desk allocation process while adhering to social distancing protocols. By ensuring that there is sufficient space between desks, we not only prioritize employee safety but also maximize workspace efficiency. This strategy not only improves the well-being of staff but also fosters a more structured and productive work atmosphere, ultimately benefiting the organization as a whole. Such an approach is crucial in navigating the complexities of modern workplace dynamics.

What is Focus Desk?

Focus Desk, created by Focus Telecom, is a modern solution for service desk and ticket management that operates on a cloud-based infrastructure. This versatile and powerful platform allows users to effectively manage customer issues through multiple communication channels, such as web forms, live chat, email, SMS, and phone calls. The Focus Desk Ticketing System ensures that all orders, inquiries, complaints, returns, and other issues are recorded and resolved in a timely manner, facilitating an efficient resolution process. Key features include the automatic logging of inquiries, a detailed ticketing system, established processing timelines, organized lists of inquiries, grouping of similar issues, assignment of tasks, and tools designed to track productivity, among many additional functionalities. Consequently, organizations can significantly improve their customer service operations while nurturing enhanced communication with their clientele. This comprehensive approach not only addresses immediate concerns but also promotes long-term customer satisfaction and loyalty.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NetWeb Software

Date Founded

1998

Company Location

India

Company Website

www.netweb.biz/work/qbicle-workspace-management/

Company Facts

Organization Name

Focus Telecom

Date Founded

2008

Company Location

Poland

Company Website

www.focustelecom.pl/en

Categories and Features

Facility Management

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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