Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Jotform Reviews & Ratings
    7,483 Ratings
    Company Website
  • SurveyLegend Reviews & Ratings
    1,852 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,990 Ratings
    Company Website
  • QEval Reviews & Ratings
    30 Ratings
    Company Website
  • EHS Hero Reviews & Ratings
    39 Ratings
    Company Website
  • SKU Science Reviews & Ratings
    16 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    863 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    9,564 Ratings
    Company Website
  • incentX Reviews & Ratings
    4 Ratings
    Company Website
  • AddSearch Reviews & Ratings
    136 Ratings
    Company Website

What is Qemotion?

Improve your customer experience by tackling challenges, enhancing your Net Promoter Score, and simplifying the collection of customer feedback with our state-of-the-art AI platform. Q°emotion acts as an innovative tool for semantic and emotional analysis, adept at accurately gauging the feelings of both your customers and employees. This revolutionary SaaS solution offers instant visual representations of customer feedback, enabling you to reclaim valuable time each week in processing comments while allowing you to concentrate on the most pressing actions that require attention. The AI-driven features of Q°emotion provide deeper insights into your audience, facilitating the customization of your services to better match their needs. With minimal effort, you can reveal various topics your customers are engaging with and obtain a thorough understanding of their sentiments. Additionally, you can rank your discoveries based on how often they are mentioned or the urgency of the concerns, ensuring your responses are both timely and applicable. By utilizing Q°emotion, you can convert customer feedback into practical insights that foster growth and enhance overall satisfaction. Ultimately, this leads to stronger relationships with your customers as their voices are acknowledged and acted upon.

What is InMoment?

Businesses are increasingly aware of the importance of improving customer experiences to stay ahead in the market, yet many find it difficult to achieve substantial advancements. Even though customer satisfaction scores might improve, companies often experience a drop in revenue, creating a perplexing situation. The reliance on outdated techniques like simple feedback collection and traditional monitoring can lead to misplaced priorities that hinder progress. To tackle this challenge, we created InMoment, a platform designed to transform the Experience Improvement (XI) landscape by redefining how companies align their strategies with customer engagement. Our strategy combines cutting-edge technology with deep human insight, enabling organizations to craft effective and profitable initiatives that enhance experiences at the vital crossroads of customer, employee, and business needs. Given that experiences are deeply personal, emotionally driven, and constantly evolving, identifying where to focus efforts can be a daunting yet critical task for achieving success. By pinpointing and prioritizing the most significant emotional touchpoints, companies can cultivate stronger relationships with their key customers and stimulate long-term growth. Concentrating on these high-impact moments is crucial not only for boosting customer loyalty but also for enhancing overall organizational performance, ensuring that businesses thrive in an ever-changing competitive landscape. This holistic approach ultimately positions companies to adapt and flourish in response to evolving consumer expectations.

Media

Media

Integrations Supported

Allego
Alterna CX
Booking.com
Contentsquare
Facebook
Foursquare
Google Business Profile
Hg Mercury CRM
Lexer
Meltano
QEval
Salesforce
ServiceNow
Slack
Startdeliver
Tripadvisor
Trustpilot
Twilio
Voxpopme
Zendesk

Integrations Supported

Allego
Alterna CX
Booking.com
Contentsquare
Facebook
Foursquare
Google Business Profile
Hg Mercury CRM
Lexer
Meltano
QEval
Salesforce
ServiceNow
Slack
Startdeliver
Tripadvisor
Trustpilot
Twilio
Voxpopme
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qemotion

Company Location

France

Company Website

www.qemotion.com

Company Facts

Organization Name

InMoment

Date Founded

2002

Company Location

United States

Company Website

inmoment.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Popular Alternatives

Emotics Reviews & Ratings

Emotics

Adoreboard

Popular Alternatives