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What is Qmatic Experience Cloud?
The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better.
As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.
What is Chexpass?
Chexpass, created by Bchex, is an adaptable visitor management system that removes the necessity for specialized equipment. This innovative solution enables organizations to convert any tablet, smartphone, or iPad into a check-in kiosk by employing QR codes that visitors can scan upon arrival or even in advance through a pre-arrival link. Users can start using the system in just minutes, with no complex technical setup required. Chexpass improves security by facilitating immediate visitor screening against safety databases, including the National Sex Offender Registry, which encompasses all 50 states during the check-in phase. Furthermore, it offers features such as scanning driver's licenses, conducting searches against security watch lists, managing block lists for individuals of concern, and ensuring ongoing monitoring for repeat visitors, in addition to badge printing. The intuitive dashboard provides real-time visibility into who is on-site, detailed visitor logs that capture names, photographs, contact details, and visit histories, along with the capability for remote access management from any device. The service includes a complimentary Starter tier that allows for unlimited check-ins, while the Performance tier incorporates safety screening for $29.99 per month with annual billing, and the Elite tier offers continuous monitoring at $49.99 per month. With these flexible pricing structures, Chexpass effectively addresses the diverse needs of organizations, guaranteeing a customized visitor management experience that enhances both convenience and security. In a rapidly evolving environment where safety is paramount, such comprehensive features make Chexpass an invaluable asset for any organization.
Media
No images available
Integrations Supported
Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
API Availability
Has API
API Availability
Pricing Information
Upon request
Pricing Information
Free
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Qmatic
Date Founded
1981
Company Location
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
Company Website
www.qmatic.com
Company Facts
Organization Name
Bchex
Date Founded
1995
Company Location
United States
Company Website
bib.com
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Event Check In
QR Codes
Ticketing
Patient Management
Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Patient Scheduling
Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Registration
Not specified
Visitor Management
Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in
Waitlist
Not specified
Categories and Features
Visitor Management
Not specified