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Ratings and Reviews 0 Ratings
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What is Qmatic Experience Cloud?
The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better.
As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.
What is FastServ?
FastServ® Cloud Queue Management System is an innovative cloud-based platform designed by SEDCO to streamline customer flow and appointment management across various industries. The system enables customers to virtually join queues or book appointments, significantly reducing physical wait times and enhancing the overall customer experience. FastServ® eliminates the need for costly servers and on-premise infrastructure by operating fully in the cloud, offering flexible pay-per-counter pricing that adapts to the size of your business. It features a comprehensive set of tools, including a mobile queueing app, real-time dashboard for queue monitoring, customer notifications and reminders, segmentation and prioritization capabilities, and digital signage options to display queue status and promotional content. Optional hardware devices, such as sleek queuing kiosks and queue management tablets, seamlessly integrate to support in-branch ticketing and check-in processes. The platform supports diverse industries including healthcare, banking, telecom, government, and money exchange, helping them deliver faster service and improve operational efficiency. FastServ® also provides detailed reporting and analytics to track performance and optimize resource allocation. Customers benefit from continuous live chat and online support, plus access to a dedicated technical account manager. Its cloud-native design ensures scalability, enabling businesses to grow their queue management capacity without additional hardware investments. Overall, FastServ® offers a modern, cost-effective, and scalable solution to meet the evolving demands of customer service environments.
Media
No images available
Integrations Supported
Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
API Availability
Has API
API Availability
Pricing Information
Upon request
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Qmatic
Date Founded
1981
Company Location
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
Company Website
www.qmatic.com
Company Facts
Organization Name
SEDCO
Date Founded
1980
Company Location
United Arab Emirates
Company Website
sedco.co
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Event Check In
QR Codes
Ticketing
Patient Management
Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Patient Scheduling
Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Registration
Not specified
Visitor Management
Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in
Waitlist
Not specified
Categories and Features
Queue Management
Not specified