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What is Qmatic Experience Cloud?

The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better. As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.

What is GoMeddo?

GoMeddo serves as a versatile scheduling and booking solution tailored for businesses of all sizes and various sectors. Whether managing educational programs, fitness sessions, car rentals, or beauty appointments, it leverages Salesforce's robust features to meet all scheduling requirements with precision. As a fully integrated Salesforce tool, GoMeddo ensures that every piece of booking and scheduling information is kept in one place, effectively eliminating problems like data loss and double bookings, while also reducing the complexity of using multiple platforms. It streamlines a complete business workflow that covers everything from planning and reservations to bookings and payment transactions, ensuring that all relevant data is readily available within Salesforce to enhance customer engagement. Notable attributes include real-time availability updates, user-friendly self-service booking through intuitive widgets or Salesforce Experience Cloud integration, seamless check-in and check-out operations utilizing QR codes or in-app Salesforce functionalities, and secure payment processing that supports multiple payment options. Additionally, GoMeddo's intuitive interface makes the booking process straightforward, establishing it as an essential tool for any organization aiming for enhanced efficiency and systematic management in their scheduling endeavors. This comprehensive platform not only simplifies operations but also empowers businesses to focus on their core activities without the stress of scheduling conflicts.

Media

Media

Integrations Supported

Microsoft Outlook
Microsoft Teams
Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Google Calendar
Microsoft Dynamics 365
Microsoft Exchange
Nexsign
Oracle Siebel CRM
Salesforce
Salesforce Experience Cloud
Scala Digital Signage
Telegram
WhatsApp
Zoom

Integrations Supported

Microsoft Outlook
Microsoft Teams
Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Google Calendar
Microsoft Dynamics 365
Microsoft Exchange
Nexsign
Oracle Siebel CRM
Salesforce
Salesforce Experience Cloud
Scala Digital Signage
Telegram
WhatsApp
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€695 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Company Website

www.qmatic.com

Company Facts

Organization Name

GoMeddo

Date Founded

2023

Company Location

The Netherlands

Company Website

www.gomeddo.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Event Check In

Attendee Segmentation
Badge Printing
Data Import / Export
Data Synchronization
Guest List Management
Guest List Search
Lead Capture
Multi-Event
QR Codes
Reporting/Analytics
Ticketing

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Registration

Activity Registration
Attendance Management
Badge Management
Calendar Management
Class Registration
Contact Management
Event Registration
Form Builder
Group Registration
Marketing Management
Online Registration
Onsite Registration
Payment Processing
Refund Automation
Self Check-In
Surveys & Feedback

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Meeting Room Booking System

Digital Signage
Internal Meetings
Multi-Location
Online Booking
Payment Processing
Third Party Booking
Utilization Reporting
Vendor Management
Visitor Management

Registration

Activity Registration
Attendance Management
Badge Management
Calendar Management
Class Registration
Contact Management
Event Registration
Form Builder
Group Registration
Marketing Management
Online Registration
Onsite Registration
Payment Processing
Refund Automation
Self Check-In
Surveys & Feedback

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

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