Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • Acuity Scheduling Reviews & Ratings
    6,346 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • DoctorConnect Reviews & Ratings
    85 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • EventsAir Reviews & Ratings
    154 Ratings
    Company Website
  • ROLLER Reviews & Ratings
    258 Ratings
    Company Website
  • Jotform Reviews & Ratings
    9,009 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • Titan Reviews & Ratings
    378 Ratings
    Company Website
  • Yoffix Reviews & Ratings
    90 Ratings
    Company Website

What is Qmatic Experience Cloud?

The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better. As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.

What is QLess?

QLess specializes in software solutions for appointment scheduling and queue management, enhancing the customer experience significantly. With their queue management software, customers have the flexibility to wait in places they prefer—be it at home, work, or even a nearby café—rather than in a packed waiting area. The process begins when customers enter a virtual queue through the online platform, where they receive estimated wait times and notifications that keep them informed as they approach the front. Additionally, their appointment scheduling software enables customers to book appointments and accommodates walk-ins based on available slots. As customers near their appointment time, QLess automatically queues them in the virtual line, ensuring a smooth transition. This interactive software facilitates communication between staff and customers, allowing clients to request more time if needed while also enabling staff to inform customers of any delays. This system not only streamlines the appointment process but also improves overall customer satisfaction by minimizing wait times and enhancing communication.

Media

Media

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp

Integrations Supported

Microsoft 365

API Availability

Has API

API Availability

Pricing Information

Upon request

Pricing Information

500.00/month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Company Website

www.qmatic.com

Company Facts

Organization Name

QLess

Date Founded

2007

Company Location

United States

Company Website

qless.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Event Check In

QR Codes
Ticketing

Patient Management

Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Scheduling

Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Registration

Not specified

Visitor Management

Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in

Waitlist

Not specified

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Survey Management
Text Analysis
Trend Analysis

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Dashboard
For Banks
For Healthcare
For Restaurants
For Retail
Supports Multiple Counters
Virtual Queue

Popular Alternatives

Popular Alternatives

TablesReady Reviews & Ratings

TablesReady

Table's Ready, LLC