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What is Qmatic Experience Cloud?
The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better.
As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.
What is QeaSys?
The One Stop Appointment and Patient Management System offers a streamlined solution for scheduling appointments, managing calendars, and tracking essential patient details such as vital signs, treatment plans, medical records, prescriptions, clinical notes, and timely notifications, while also promoting effective communication and reminders. This reliable platform is crafted to be remarkably adaptable and user-friendly, removing the necessity for complicated installations or updates due to its complete online functionality. Users can conveniently schedule appointments with just a tap from anywhere at any time, and subscriptions provide real-time alerts. The hassle of waiting in long queues is now a thing of the past, as the system supports one-click appointment scheduling along with quick tracking and monitoring, all while eliminating the need to handle physical documents or go through paper-based registration. Monitoring and managing appointment progress can be done from any device, allowing users to efficiently oversee multiple visitors, appointments, and their overall activities. This system greatly optimizes the workflow from Check-In to Check-Out, ensuring a well-organized and effective management of patient appointments. Additionally, the incorporation of these features not only boosts operational efficiency but also enriches the overall patient experience, making healthcare more accessible and less stressful for everyone involved. This innovative approach ultimately transforms how healthcare providers interact with their patients, paving the way for enhanced relationships and better care delivery.
Integrations Supported
Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
API Availability
Has API
API Availability
Pricing Information
Upon request
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Qmatic
Date Founded
1981
Company Location
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
Company Website
www.qmatic.com
Company Facts
Organization Name
Qeasys Technologies
Date Founded
2016
Company Location
India
Company Website
www.qeasys.com
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Event Check In
QR Codes
Ticketing
Patient Management
Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Patient Scheduling
Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Registration
Not specified
Visitor Management
Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in
Waitlist
Not specified
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Mobile Access
Multi-Location
Online Booking
Online Payments
Room Booking Management