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What is Qmatic Orchestra?

Qmatic Orchestra 7 is designed to address a variety of needs, ranging from queue management systems to comprehensive platforms that oversee customer journeys across different channels. With Orchestra 7, businesses can provide features such as mobile ticketing and online appointment scheduling. It effectively manages visitor experiences before they even step foot on the premises. Customers can choose their preferred method of check-in, whether through a self-service kiosk, at the reception, or by utilizing both options. After their visit, Orchestra 7 facilitates customer engagement by collecting feedback. Its modular architecture enables customization to fit specific requirements regarding functionality, user volume, and count. Additionally, Orchestra 7's adaptability ensures it remains effective even as your needs evolve. This flexibility not only enhances user experience but also allows businesses to stay responsive in a dynamic environment.

What is Orchestra?

Orchestra is a system crafted to clarify responsibilities among agencies and team leaders. By integrating with Slack, it effortlessly extracts commitments from conversations while also tracking various elements, such as whether these commitments have assigned owners, if those owners are becoming less engaged, and if any tasks are falling through the cracks unnoticed. Unlike conventional task management tools, Orchestra eliminates the need for users to manually input tasks; it instead leverages historical data to inform its findings. In contrast to customer relationship management systems that prioritize relationship handling, Orchestra is centered on the importance of accountability tracking. Some notable features include the identification of tasks without assigned owners, scoring mechanisms for ownership drift, oversight of ownership progression, alerts for commitments at risk, maintenance of conversation threads at the client level, and the ability to correlate commitments across various communication channels. This unique approach not only enhances team alignment and accountability but also significantly improves overall workflow efficiency, ensuring that no commitment is overlooked.

Media

Media

No images available

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Slack
Tableau
WhatsApp

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EPIC HRMS
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Oracle Siebel CRM
Qlik Cloud Analytics
Salesforce
Slack
Tableau
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Sweden

Company Website

www.qmatic.com/products/orchestra/

Company Facts

Organization Name

Orchestra

Date Founded

2026

Company Location

United States

Company Website

useorchestra.app

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

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