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What is QoreMail?

QoreMail is an advanced automation solution crafted for effective communication management. This state-of-the-art tool utilizes existing channels while facilitating the creation of new pathways, streamlining low-value business processes that require no human intervention, thus enabling your team to concentrate on more significant tasks. By scrutinizing both structured and unstructured data, QoreMail swiftly transforms it into actionable and pertinent information with remarkable precision. Consequently, you can greatly improve the productivity of your core operations while reducing operational costs, frequently achieving a return on investment in under a year. Additionally, QoreMail skillfully evaluates incoming communications to pinpoint and extract essential information relevant to your business, such as account numbers, project identifiers, file references, product specifics, invoice details, order information, key dates, and personnel names, among other crucial data points. Ultimately, this tool not only enhances operational efficiency but also equips organizations with the insights necessary for rapid decision-making in a fast-paced environment. With its robust capabilities, QoreMail positions companies to adapt swiftly to changing demands and capitalize on new opportunities.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

Integrations Supported

Avaya Experience Platform
Cisco Finesse
Dubber
HubSpot Customer Platform
MiCloud Connect
MiCloud Flex
MiContact Center Business
Microsoft Azure
Microsoft Dynamics SL
NiCE CXone Mpower
Twilio
Twilio Flex
Vonage Business
Vonage Contact Center
Zendesk Talk
Zoho CRM Plus
Zoom Rooms
contactSPACE

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Coginov

Date Founded

2002

Company Location

Canada

Company Website

www.coginov.com/en/qoremail/

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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