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What is Quandis Forms Hub?

The Quandis Forms Hub (QFH) application offers a secure environment for external parties to access forms and produce vital documents. A financial institution sought to enhance the oversight of customer complaints directed to its legal team and external partners in order to meet regulatory requirements and facilitate comprehensive audits. Despite having an internal system in place for managing these complaints, the reliance on phone calls, emails, and spreadsheets for vendor reporting was found to be cumbersome and ineffective. By adopting the Forms Hub, the bank introduced a web-based form for its vendors, which not only simplified the process but also enforced critical data validation protocols. After a vendor submits a form, they are assigned a unique tracking number, and the Forms Hub efficiently relays the validated data to the bank’s internal systems in near real-time. Moreover, business users can effortlessly craft forms within the Forms Hub, incorporating a variety of standard web form components along with advanced rules to manage field dependencies and define necessary information, thereby significantly improving efficiency and compliance. This innovative approach has notably revolutionized the way the bank handles vendor relations and tracks complaints, resulting in a more streamlined process overall. The improved handling of information not only enhances operational efficiency but also fosters better communication between the bank and its vendors.

What is Equiniti Charter?

By integrating our award-winning platform with the extensive expertise in complaint handling and outsourcing from Equiniti Hazell Carr, we have created a comprehensive complaint management solution aimed at promoting teamwork, secure information sharing, and improved efficiency for law enforcement agencies worldwide. This innovative platform is specifically tailored to address your distinct operational needs, offering access to expert technical resources and various outsourcing options. Our solution is ideal for large-scale remediation and rectification efforts, equipping you to address complaints or cases proactively and preventing them from escalating into more significant problems. Moreover, the modular design of our platform enables you to select specific components to personalize your customer service experience or choose a fully managed service that encompasses all aspects of complaint management, ensuring a smooth and effective process for your agency. Utilizing our solution not only enhances the overall productivity of your operations but also upholds the highest service delivery standards, fostering trust and reliability within your community. Embracing this technology allows agencies to stay ahead of challenges and adapt to evolving demands in a dynamic environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quandis

Date Founded

2003

Company Location

United States

Company Website

www.quandis.com/products/applications/qfh

Company Facts

Organization Name

Equiniti

Date Founded

2007

Company Location

United Kingdom

Company Website

equiniticharter.com

Categories and Features

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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