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What is Quickchat AI?
Design and customize your very own AI Assistant aimed at optimizing customer support, boosting sales, and much more. Select from an array of languages to ensure your AI assistant can cater to a wide range of clients and engage effectively with them. This smart assistant is capable of smoothly transferring conversations to your live team whenever it's necessary, maintaining a seamless customer experience. You have the flexibility to choose specific translations that reflect your brand's distinctive tone, allowing your voice to be consistently conveyed. Easily upload your data through various means—whether that be URLs, PDFs, or articles from Intercom, or by copying and pasting the text directly into the platform without any hassle. Improve user experience by configuring the assistant to proactively provide tailored product suggestions to visitors on your website, while also automatically collecting contact details from prospective customers. By integrating the assistant with your CRM system, you can bring all your data into a single, accessible location. Keep track of your assistant's performance, stay informed about its activities, and conduct your evaluations to gauge its success. We will engage with your specific requirements to create an AI assistant that aligns perfectly with the needs of your organization. Furthermore, this AI assistant will integrate effortlessly with your current tools and systems, ensuring that your operational workflow remains unified and efficient. With these advanced features, you have the power to transform customer interactions and refine your business processes to unprecedented levels of effectiveness and efficiency.
What is IBM watsonx Assistant?
IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.
Integrations Supported
Intercom
Zendesk
Avaya Experience Platform
Facebook Messenger
HubSpot CRM
IBM ILOG CPLEX Optimization Studio
IBM Watson
IBM Watson Discovery
IBM Watson Studio
IBM Z
Integrations Supported
Intercom
Zendesk
Avaya Experience Platform
Facebook Messenger
HubSpot CRM
IBM ILOG CPLEX Optimization Studio
IBM Watson
IBM Watson Discovery
IBM Watson Studio
IBM Z
API Availability
Has API
API Availability
Has API
Pricing Information
$29 per month
Free Trial Offered?
Free Version
Pricing Information
$140 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Quickchat AI
Company Website
www.quickchat.ai/
Company Facts
Organization Name
IBM
Date Founded
1911
Company Location
United States
Company Website
www.ibm.com/products/watsonx-assistant
Categories and Features
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization