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KSS Call Manager

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What is Quvu?

Quvu is an innovative contact center management system that operates entirely in the cloud. Designed with a self-built technology, it enables businesses to revolutionize their customer interaction processes, assess performance metrics, and enhance agent efficiency. Catering to call centers of various scales, Quvu integrates features such as Predictive and Preview dialing, an advanced iQ wallboard, customizable real-time statistics, and compliance with Ofcom and TPS regulations, among other smart functionalities. Its user-friendly web interface allows users to manage operations effortlessly from any web browser, making it a versatile solution. Quvu not only helps you connect with more customers and conduct effective market research but also plays a crucial role in fostering customer loyalty, while delivering insights that are instrumental in optimizing overall performance. As a result, adopting Quvu can significantly elevate your operational capabilities and drive business growth.

What is KSS Call Manager?

At the heart of KSS Call Manager lies an advanced call processor that diligently records the specifics of each call. This wealth of data can be converted into a variety of reports and visual metrics on screens, which significantly boosts organizational efficiency. Moreover, engaging wallboards can display call statistics alongside relevant business information. Users have the capability to control automatic dialing and call answering through their computer interface, providing immediate access to caller details even before the conversation starts. With a mere click, navigating through applications, call information, and business insights becomes highly efficient. While the option to record calls is vital, an effective system for searching and replaying those recordings holds equal importance. The KSS call playback feature enables users to locate calls easily by date and time, extension, or the caller's number, facilitating smooth retrieval. Additionally, the Notes feature allows users to append annotations and keywords right after a call, making future searches much simpler. In today’s dynamic business landscape, call recording is an essential resource for any organization aiming for heightened efficiency and accountability. Ultimately, KSS Call Manager provides a holistic range of tools designed to empower businesses in refining their communication strategies and improving overall performance. By leveraging such functionalities, organizations can ensure that their communication processes are not only effective but also adaptable to evolving demands.