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What is RAPID RTC?

As car buyers increasingly favor online platforms, many are forming their first impressions of dealerships digitally instead of stepping into physical showrooms. RAPID RTC offers a comprehensive digital communication platform that includes tools such as Lead Manager, Live Dealer, Chat, Text, and Social, effectively integrating various consumer-initiated interactions and connecting online shoppers with sales advisors in real-time, thereby enhancing the omni-channel customer experience throughout their purchasing journey. Our solutions are designed to be user-friendly, eliminating the need for downloads, specialized software, or hardware, which makes them accessible across all devices and platforms. While our technology aims to provide significant value to our clients, our primary focus remains on the needs of our clients' customers, distinguishing us in the competitive landscape. We also feature dedicated support teams that cater to your needs, including Dealer Care, Training, and a 24/7/365 Concierge Team, ensuring that help is always readily available. This unwavering commitment to exceptional service underscores our belief that delivering a positive customer experience is crucial for achieving success in the automotive industry. Additionally, we continuously gather feedback from users to refine our offerings and stay ahead of industry trends.

What is DealerPeak?

DealerPeak entered the automotive sector in 1999 with the introduction of a Lead Collection Management system covering 17 different locations. Currently, we focus on providing mobile CRM solutions that cater to car dealerships, regardless of their size. Our diverse clientele includes everything from small, independently operated used car lots to expansive enterprise-level dealerships around the globe. With a dedicated technical team that is always on the lookout for groundbreaking solutions, we empower our clients to draw in more customers to their dealerships. Consequently, these advancements enable our clients to increase vehicle sales and greatly improve the customer experience. The DealerPeak Evolution features an array of customized auto dealer desking software and mobile CRM solutions. Each platform has been thoughtfully designed to address the unique needs of various dealership types, sizes, and operational scopes. Whether you're managing a small-town dealership with a few staff members or multiple franchise locations, our CRM software is tailored to fit your distinct requirements. In summary, our unwavering dedication to both innovation and customization guarantees that every dealership has the tools necessary to succeed in a competitive landscape. This commitment to adaptability ensures that we remain a leader in the automotive CRM industry.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RAPID RTC

Date Founded

1996

Company Location

Canada

Company Website

rapidrtc.com

Company Facts

Organization Name

DealerPeak

Date Founded

1999

Company Location

United States

Company Website

www.dealerpeak.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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