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What is RAPID RTC?

As car buyers increasingly favor online platforms, many are forming their first impressions of dealerships digitally instead of stepping into physical showrooms. RAPID RTC offers a comprehensive digital communication platform that includes tools such as Lead Manager, Live Dealer, Chat, Text, and Social, effectively integrating various consumer-initiated interactions and connecting online shoppers with sales advisors in real-time, thereby enhancing the omni-channel customer experience throughout their purchasing journey. Our solutions are designed to be user-friendly, eliminating the need for downloads, specialized software, or hardware, which makes them accessible across all devices and platforms. While our technology aims to provide significant value to our clients, our primary focus remains on the needs of our clients' customers, distinguishing us in the competitive landscape. We also feature dedicated support teams that cater to your needs, including Dealer Care, Training, and a 24/7/365 Concierge Team, ensuring that help is always readily available. This unwavering commitment to exceptional service underscores our belief that delivering a positive customer experience is crucial for achieving success in the automotive industry. Additionally, we continuously gather feedback from users to refine our offerings and stay ahead of industry trends.

What is Impel?

Impel offers a comprehensive platform that seamlessly integrates top-tier digital merchandising, communication, and imaging solutions with cutting-edge conversational AI technology. This always-active technology engages, informs, and persuades consumers at every interaction, from initial interest to final purchase. By utilizing Impel, retailers benefit from more engaged customers and buyers who feel confident in their decisions. The advanced conversational AI provides a level of service akin to a personal concierge, allowing sales and service teams to focus on finalizing sales and cultivating valuable leads. Additionally, the sophisticated imaging technology enhances the visual appeal of vehicles online, providing a do-it-yourself photo solution that achieves results comparable to professional photography. This combination of features positions Impel as a leader in enhancing the retail experience.

Media

Media

Integrations Supported

Integrations Supported

Auction Edge
Facebook
Google Analytics

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

RAPID RTC

Date Founded

1996

Company Location

Canada

Company Website

rapidrtc.com

Company Facts

Organization Name

Impel

Date Founded

2013

Company Location

United States

Company Website

spincar.com

Categories and Features

Auto Dealer

Not specified

Categories and Features

Auto Dealer

Contact Database
Document Management
New Car Dealer
New Car Lot
Used Car Lot
Website Integration

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