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What is REALSynergy?

Real-time management of cash or shadow receipts and disbursements for borrowers, investors, and various servicers is achieved through the creation of ACH files and lockbox payment processing, alongside the management of multiple loan payments and bank account reconciliations. The system allows for the tracking of numerous properties associated with each loan, including UCC financing statements, operational statements, and property inspections. It encompasses property inspections, comprehensive property characteristics, lease agreements, appraisal details, credit letters, and certificates of deposit. Additionally, it provides functionality for an unlimited number of escrow, reserve, or holdback accounts along with their corresponding bank accounts, all while generating thorough escrow analysis reports, critical date reminders, interest allocation, and scheduled payments for taxes and insurance. This comprehensive approach ensures that all financial aspects are meticulously coordinated and accounted for, enhancing the overall efficiency of property and loan management.

What is Microsoft Customer Lockbox?

Most operations, support, and troubleshooting tasks performed by Microsoft employees and their subprocessors generally do not require access to customer data. However, on those rare occasions when such access is necessary, the Customer Lockbox feature for Microsoft Azure provides a mechanism for customers to evaluate and either approve or deny access requests regarding their data. This feature is especially relevant when a Microsoft engineer needs to access customer data due to a support issue raised by the customer or a problem identified by Microsoft. Activity logs are maintained to record interactions related to Customer Lockbox, which can be accessed through the Azure portal by selecting Activity Logs, enabling users to review auditing information associated with these requests. Additionally, users can filter the logs to locate specific actions easily. Moreover, a new baseline control (3.13) has been added to the Azure Security Benchmark, emphasizing the significance of Customer Lockbox. This advancement allows organizations to apply the benchmark in assessing the relevance of Customer Lockbox for their services effectively. Consequently, by utilizing these tools and features, businesses can better uphold robust data security and compliance standards to protect their information.

Media

Media

Integrations Supported

Integrations Supported

Azure AI Services
Azure API Management
Azure App Service
Azure Container Registry
Azure Data Factory
Azure Functions
Azure Kubernetes Service (AKS)
Azure Monitor
Azure SQL Database
Azure Storage
Azure Synapse Analytics
Azure Virtual Machines
Microsoft Azure

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Altisource Solutions

Date Founded

2009

Company Location

Luxembourg

Company Website

www.altisource.com/Servicing/Commercial-Servicing-REALSynergy

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

docs.microsoft.com/en-us/azure/security/fundamentals/customer-lockbox-overview

Categories and Features

Loan Servicing

Auto Loans
Business Loans
Construction Loans
Student Loans

Categories and Features

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